Site Description : City of Markham is an award-winning municipality with over 355,000 residents and the largest of nine communities in York Region, is home to more than 1,500 high tech and life science companies. Markham is a leader in attracting foreign direct investment with more than 210 foreign companies located in the City. Founded in the 1790s, today Markham is Canada’s most diverse community and enjoys a rich heritage, outstanding community planning and services, and a vibrant local economy. Markham has received the Excellence Canada Gold Award for Organizational Quality & Healthy Workplace, and multiple heritage and environmental awards.

The City of Markham (City) is looking for Security Guards for the Markham Civic Centre, located at 101 Town Centre Boulevard, and other City locations on an as-required basis. In each of the locations strict but diplomatic enforcement of security is required. You will, in the course of your duties, encounter numerous situations which cannot be covered by Standing Orders, site specific security operations proceeds which outline the duties and contains property and facility information. For this reason, it is imperative that you have a proven ability to use you own initiative and are capable of representing the City of Markham in a firm but courteous manner.

Paladin Security : Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our guards; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

• Proactive & reactive security patrols
• Provide leadership, direction, and ongoing coaching and training
• Ensure all standing orders and scheduled daily activities are carried out as required for each shift
• Ensure all Security Guards have received the mandatory training
• Discipline staff when necessary to ensure proper documentation is passed onto head-office
• Document and investigate security incident and complaints
• Communicate any concerns / issues with the Client Service Manager
• Investigate routine incidents
• Manage events and / or organization leading up to any events
• Coordinate and oversee all extra coverages requirement with Paladin Head Office
• Develop and maintain a training program for the department as well as each individual Supervisor / Guard
• Develop and maintain site post orders
• Schedule and track recertification training as required
• Research and develop additional training and education, based on department need and Supervisor / Guard interests
• Create and implement a standardized evaluation process
• Attend Supervisor and Management team meetings and ensure officers receive all pertinent information
• Respond to questions and concerns arising from the front line staff
• Quality Control – Ensure performance matrix standards are met
• Coordinate the case management of investigations
• Develop educational awareness programs
• Maintain security application databases and administer all Software
• Participate in committees (where applicable)
• Liaise with police and other agencies
• Provide Statistical Analysis
• Manage Key Control & Auditing (with the City employees)
• Track and follow up on Incident Reports
• Be an accurate and dependable resource having knowledge about services on campus
• Be able to comprehend and demonstrate competencies of City of Markham and the Security policies and procedures with an ability to use a customer service approach
• Be attentive to the needs of the visitors and as well as be able to build relationships with the city community.
• Be able to keep an open and objective mind, remembering the city’s diverse community.
• Encourage a safe and supportive environment.
• Assist visitors, and employee during crisis and contact the necessary emergency services as needed
• Frequently inspect the facility for damage and report to management.
• Ensure that the property is safe by ensuring all security measures are functioning properly.

Job Duties

Job Requirements

Please be aware :

The UoF / MOAB training is not paid as it is a pre-requisite, however, Paladin will cover all of the costs of the training with a 6 month commitment to the position / availability Why choose Paladin?

Site Benefits

IND1

Education Requirements (Any)

High School Diploma / GED

Certification Requirements (Any)

Minimum of 1 year security experience

Standard First Aid, CPR Level C

Valid Ontario Security License