Customer support representative Jobs in Surrey, BC

ABOUT US: BEST For a Cleaner World is a leader in providing premier services in both custodial and maintenance services, to a prestigious and loyal client base.

Our Purpose is to create a positive impact on people’s lives.

Recently recognized by the Deloitte Group as one of Canada’s Best Managed Companies – Platinum Standard, and by Waterstone Human Capital as one of Canada’s 10 Most Admired Corporate Cultures, we pride ourselves on distinction.

When you join the BEST team, you’ll enjoy: Flexible work schedules for head office positions Hybrid work model with in-office and remote working days Competitive wages and benefits packages An excellent company culture, with access to educational grants and regular team events and celebrations Employee recognition and appreciation programs Opportunities for career advancement, on-the-job training, and upskilling within a quickly growing company Job Location: Coquitlam, BC Shift Type: Full Time Wage range: $70,000 - $80,000/ yearly + Bonuses JOB OVERVIEW: As the Business Development Representative, you will be responsible for hunting new business by cold calling, emailing and in-person introductions.

Your focus will be building new relationships, qualifying leads and continuous networking.

The Business Development Representative will assist in building budgets and proposal writing.

This includes communicating with multiple internal teams to ensure our proposals are tailored to our clients.

REPORTING STRUCTURE: This position reports to the Business Development Manager, Canada and is a hybrid role combining remote work, office collaboration, and in person client meetings.

Regular travel within the assigned territory is required to support prospecting, relationship building, and business development activities.

DUTIES AND RESPONSIBILITIES: Prospect and hunt new business through cold calling, email outreach, social selling, and in person introductions Qualify inbound and outbound leads to identify viable new business opportunities Build and maintain a strong pipeline of prospective clients within assigned territory and verticals based on our Ideal Customer Profiles.

Conduct discovery calls to understand client needs, scope, and decision-making processes Support presentations and introductory meetings with prospective clients Collaborate with the proposal team to support the development of RFP responses, pricing, and client solutions Assist in preparing budgets and scope summaries for prospective opportunities Conduct market research to identify industry trends, target accounts, and competitive insights Attend networking events, conferences, and industry tradeshows to generate leads Maintain accurate and up to date records in HubSpot, including activities, contacts, and deal stages Meet weekly and monthly activity targets for calls, meetings, opportunities created, and pipeline growth Provide a client first approach that reflects BEST values and supports long term relationships Work closely with the Business Development Manager to develop territory plans and sales strategies Other duties as required KNOWLEDGE AND SKILLS: Demonstrated ability to work collaboratively within cross functional teams High proficiency with Microsoft Office 365, particularly Excel for budgeting and Word for proposal development Experience using CRM platforms such as HubSpot to manage activities, contacts, and pipelines Strong sales skills including prospecting, lead qualification, and relationship building Excellent written and verbal communication with the ability to engage decision makers Strong organizational skills with the ability to analyze information, prioritize tasks, and manage time effectively Ability to learn new industries quickly and translate client needs into service solutions Professional presence with strong presentation and interpersonal skills EDUCATION & EXPERIENCE: Post-secondary diploma or degree in business, marketing, communications, or a related field, or equivalent work experience Minimum 3 years of experience in a B2B sales, business development, or client facing role Experience with outbound prospecting and lead generation in a service based industry is an asset BEST is committed to creating a diverse, equitable, and inclusive workplace.

We support the hiring of visible minorities, women, members of the LGBTQ2S+ community, and veterans.

We are an equal opportunity employer with the interests of fairness and equality. We will take the necessary measures to ensure that all applicants have equal access to Best Service Pros job opportunities.

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