Customer support representative Jobs in Surrey, BC

Texcan provides customers with high quality wire and cable products at the best value possible. As one of Canada’s largest distributor for over 45 years, we have built a reputation for going to great lengths for our customers. We supply solutions for a variety of different markets in residential, commercial, industrial and emerging green markets such as wind farms, solar energy, hydroelectric, water and waste treatments.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces.

What's In It For You?

• You will be joining a market leader with over 40 years of experience to help you elevate your potential.
• You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
• Be part of an ISO certified company with a strong a quality assurance program and new technologies which help you perform at your best.
• Attractive compensation with benefits and “other perks” such as tuition reimbursement.
• Employee Referral provides the opportunity to earn more while you work by referring one of the best you know.
• In-depth process and product training provided by a mentored approach, product knowledge sessions hosted by the Product Manager and lunch and learn meetings.
• We house the largest inventory to better service our customers and deliver on sales commitments.

We are seeking a dynamic and experienced Sales Representative to join our Vancouver team at Texcan. The ideal candidate will have sales experience, ideally with proven success selling industrial and commercial products within a B2B environment. This role requires a strong understanding of solution selling, sales margins, product sourcing, pricing, and negotiations. The candidate must demonstrate progressive sales accomplishments and possess strong business acumen with a professional approach to offering effective services and solutions.

Key Responsibilities

• Contacting current customers and identifying new products and potential up-selling.
• Responding to and processing incoming calls and orders.
• Opening new accounts.
• Developing customer base and sales leads by making cold and warm calls.
• Entering orders into the system.
• Maintaining knowledge base on current products and learning about new products.
• Providing pricing quotations and follow-up on quotes.
• Credits/Debits.
• Returns - as required.
• Providing technical support on products.
• Provide quotations and product information.
• Troubleshooting logistics and expediting issues.
• Identify, develop, and close business opportunities.
• Performing maintenance and updating of customers' accounts including contact names for future sales.
• Keeping up to date on new products, services, procedures and tools by attending training and departmental meetings.
• Other duties as assigned.

Required Qualifications:

• A minimum of 3-5 years of sales experience.
• A background in selling industrial and commercial products is an asset. Product knowledge or industry experience preferred.
• Experience selling into trade channels, including HVAC contractors, commercial and industrial clients, and residential businesses, is preferred.
• Strong understanding of solution selling vs. price.
• The role includes a strong understanding of sales margins, product sourcing, pricing and negotiations.
• Candidate must show progressive sales accomplishments.
• Strong business acumen and professional approach to offering effective services and solutions.

Benefits & Perks

• We offer a competitive salary, plus a full set of benefits.
• Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

Please note that, whilst not expected, the company may pay at a rate outside of the range for this role where appropriate. Actual compensation commensurate with the candidate’s experience, education, internal parity, role complexity, role level, and other relevant factors. The advertised salary range relates to British Columbia and is provided in accordance with the BC Pay Transparency Act. We recognize however that salaries are often driven by market forces in the local area where a candidate is based and accordingly the salary range may not apply outside of British Columbia.