Collections specialist Jobs in Vaughan, ON

Are you someone who thrives in a busy role that engages both your analytical, problem-solving skills and customer-focused approach? Do you enjoy establishing relationships and offering financial solutions to help clients achieve their broader financial goals?

Our Manulife Bank team in Ontario has an immediate opportunity for a Mortgage Specialist.

As a Mortgage Specialist, you will be responsible for selling Manulife Bank financial solutions directly to clients and in collaboration with financial advisors within a specified territory. This is an exciting and rewarding work-from-home opportunity!

Who are we looking for?

You are a consultative and engaging ambassador for our Bank products who knows how to get things done while maintaining and encouraging meaningful relationships. You contribute by bringing your banking knowledge, energy and attention to service into the regional marketplace by helping others understand that handling money doesn’t need to be complicated.

Position Responsibilities:

• Proactively sell and promote Manulife One, Manulife Bank Select and associated lending solutions based on robust conversations focused on understanding client needs and goals.

• Develop a consumer client base to facilitate the direct sale of lending solutions.

• Ensure efficient and flawless delivery to the client, and ensure flow of business is directed to the appropriate servicing unit.

• Act as a conduit for feedback from the field by identifying ideas for improving existing products and services and new product opportunities.

• Partner with Business Development Managers and individually to build advisor interest in Manulife Bank's debt management and deposit solutions.

Special Condition:

• Travel required within the assigned territory. We are currently seeking representatives for the Ottawa, Kingston, Barrie, Sudbury and North Bay region.

• The role is 100% commission-based, offering you the opportunity to maximize your earnings based on your performance and success.

Required Qualifications:

• Proven track record of high performance within a busy sales environment.

• History of success in a cold call sales environment.

• High energy and self-motivation combined with a positive attitude.

• Solid underwriting experience with residential mortgages (3-5 years).

• 5 or more years of financial services experience is preferred, or in a sales/service capacity.

Preferred Qualifications:

• Proven consultative sales capability – including establishing a relationship with the client, conducting needs analysis and presenting solutions with strong closing and servicing skills.

• Aptitude for learning and using technology for business purposes.

• Outstanding oral and written communication skills to translate complex technical issues and business definitions into concepts and procedures readily understood and accessible to a general audience.

• Analytical and decision-making skills with an ability to calmly prioritize a variety of deadlines.

• Effective change management and organizational skills in order to manage fluctuating workloads.

• Excellent customer and relationship management skills.

• Highly developed influencing and negotiation skills.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Remote

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Remote

Salary & Benefits

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our .