As a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers.
This is a superb opportunity to learn all aspects of Fortinet produc...Show moreLast updated: 30+ days ago
Promoted
Legal Collections Manager
goeasy Ltd.Pickering, ON, Canada
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Be among the first 25 applicants.If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you!.
Certified as a Great Place to Work,.Canada’s Most Admired Corpora...Show moreLast updated: 27 days ago
Promoted
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Promoted
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Noramtec Consultants Inc.Scarborough, ON, Canada
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Social Services Assistant - Canada Summer Jobs
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Promoted
Dental Office Manager Assistant
DentalzenWhitby, ON, Canada
Full-time
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Process Engineering Manager
Randstad CanadaScarborough, Ontario, CA
Permanent
Quick Apply
Our leading client is seeking a Process Engineering manager to oversee a team responsible for the commercialization of new products and improving the quality of existing ones.The role involves mana...Show moreLast updated: 30+ days ago
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NCRI Inc.Ontario
Remote
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Mier Human Capital MoreoverPeel Region, ON
Full-time
Job Title : Bilingual Collection.Length of Assignment : - Months, Temporary to Permanent.Deal with customers who have overdue accounts.
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ApryseOntario, ON, CA
Remote
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Promoted
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JobspaddyOntario
Remote
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Over the past 11 years, Tadaweb ha...Show moreLast updated: 30+ days ago
Our GFL Pickering location is looking for a Plant Operator to join the liquids division.Under general direction from the Operations Manager the Plant Operator is responsible for day-to-day operatio...Show moreLast updated: 7 days ago
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Part-Time Retail Compliance Representative
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York UniversityOntario, Canada
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Vans : Floor Supervisor - Outlet Collection at Niagara
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Area Manager
InsideHigherEdPickering, Ontario, Canada
Full-time
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As a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.
Job Responsibilities
Collection, analysis and change recommendations of configuration information
Collection and analysis of customer network information
Collection and analysis of packet trace information
Recommend actions based on analysis
Customer education (gaps in networking, product knowledge etc
Installation and configuration assistance
Reproduction of customer environments on lab equipment
Follow up technical cases and manage the right expectation until the closure of the cases
Conduct weekly status conference calls with customers to report status of open issues and projects.
Conduct quarterly site visits for your managed accounts.
Work closely and provide direct technical email and phone support to our customers in the Americas Region (Canada, US, Central and South America)
Develop best practice deployment and troubleshooting methodology documentation.
Analysis of support request, completion of requests for information and documentation
Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results
Job Skills Required
Minimum of five years relevant professional experience preferably in the network industry
Strong network security and routing experiences
Scripting and Windows server app experience
Exceptional customer service orientation and strong communications skills
Proficient with MS Word, PowerPoint, and Excel
Asset to have CCNA, CCNP, CCIE, and / or CISSP certifications