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Cloud engineer Jobs in Cambridge, ON

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Cloud engineer • cambridge on

Last updated: 13 hours ago

Genesys Cloud Architect

MiratechCambridge, Ontario, Canada
Remote
Full-time

We are looking for an experienced.In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objec... Show more

Electrical Estimator

Barton Malow CanadaCambridge, Ontario, Canada
CA$95,000.00 yearly
Full-time

Salary – Full Time (Replacement Position).Senior Preconstruction Manager.Barton Malow Canada is an Industrial Contractor with clients across Canada and is part of the Barton Malow family of compani... Show more

Project Engineer

BWXTCambridge, ON, CA
Full-time

BWXT Canada) has over 60 years of expertise and experience in the design, manufacturing, commissioning and service of nuclear power generation equipment.This includes steam generators, nuclear fuel... Show more

Bilingual Customer Service Associate

Allianz Partners CanadaCambridge, ON, CA
Full-time +1

Bilingual Customer Service Associate.Are you passionate about helping others and providing exceptional service? Join our team as a Bilingual French Customer Service Associate and make a difference ... Show more

Embedded Firmware Engineer (Full-Time) - Humanoid Robot

AXIBO INCCAMBRIDGE, Ontario, Canada
Full-time

We are a highly technical and hands-on team pushing the boundaries of what's possible in robotics—from mechanical design and embedded systems to advanced AI and machine learning.By controlling ever... Show more

Systems Design Engineer, Nuclear

ATS AutomationCambridge, ON, CA
Full-time

Join our globally growing team at ATS Industrial Automation where we create complex automation solutions at the highest level that sustainably impact lives around the world.At ATS, a publicly trade... Show more

Project Manager - Building Restoration

Edison EngineersCambridge, ON, CA
Full-time

We are seeking an experienced and driven Project Manager to join our Restoration team.In this role, you will be responsible for managing complex building science and restoration projects from incep... Show more

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Software Deployment Engineer

Brock SolutionsKitchener
Full-time

Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based indu... Show more

Mechanical Engineering Technologist

Mafna Air Technologies IncCambridge, Ontario, Canada
Full-time +1
Quick Apply

Air Handling Solutions and HVAC Equipment to it's vast client base across the US, Canada and overseas.Over the past 20 years, Mafna has provided solutions to a number of industries and Government A... Show more

Team Lead, Quality

Rockwell AutomationCambridge, Ontario, Canada
CA$99,520.00 yearly
Full-time

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile.With more than 28,000 employees who make the world better e... Show more

.Net /API Developer

ProcomBreslau, CA
Full-time +1

On behalf of our Automotive client, Procom is searching for a.Net /API Developer for a 4 month contract role.This position is a hybrid position with 4 days onsite at our client’s Cambridge, Ontario... Show more

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Genesys Cloud Architect

Genesys Cloud Architect

MiratechCambridge, Ontario, Canada
20 days ago
Job type
  • Full-time
  • Remote
Job description
Job Description

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objectives and enterprise technology strategy. You will act as a key technical leader, working closely with business stakeholders, product owners, and cross-functional engineering teams to deliver integrated, future-ready customer experience solutions built on the Genesys Cloud CX platform.

Responsibilities:

  • Lead the end-to-end architecture and design of Genesys Cloud CX solutions
  • Translate business requirements into scalable, secure, and high-performing technical designs
  • Define and drive the technical roadmap for contact center and CX platforms
  • Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
  • Provide hands-on technical leadership across solution design, development, testing, and deployment phases
  • Guide and mentor engineering teams, ensuring best practices and architectural standards are followed
  • Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms
  • Ensure solutions meet security, compliance, and performance requirements
  • Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation

Qualifications

  • 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions
  • Proven experience in designing and delivering large-scale cloud contact center solutions
  • Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML capabilities
  • Hands-on experience with API integrations (REST/SOAP) and microservices architecture
  • Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
  • Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance
  • Solid understanding of business processes and their alignment with customer experience technologies
  • Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches