Client manager Jobs in Edmonton, AB

Job Description

WHAT'S THE JOB?

The Operations Manager is a strategic builder and change agent responsible for leading multiple remote hospitality sites. This role designs and implements scalable systems, drives performance improvement, and ensures alignment with corporate, regional, and client standards. The OM leads cross-functional teams, builds operational frameworks, and fosters a culture of innovation and accountability. Success is measured through system effectiveness, KPI achievement, and the ability to lead projects that enhance service delivery, workforce engagement, and financial outcomes.

Ideal candidates will have a proven track record in hospitality or remote site management, with strong leadership skills, operational expertise, and the ability to thrive in dynamic, challenging environments.

This is a safety-sensitive position requiring drug and alcohol testing as a condition of employment.

Key Responsibilities:

• Process Design & System Implementation
• Innovation: Minimum two process improvement initiatives launched annually; measurable impact on service or cost
• Client: No unresolved escalations >48 hours; positive client scorecard trends across sites
• People: Leadership development plans in place; turnover below target; 100% training compliance
• Financials: Regional budget adherence; 5–10% YoY cost savings; forecasting accuracy within ±3%
• HSEQ: 100% audit compliance; systems implemented across all sites; corrective actions closed within SLA
• Performance Management & Continuous Improvement
• Standardize SOPs, reporting tools, and service models across sites
• Lead change management initiatives to improve service delivery and efficiency
• Build and deploy operational systems aligned to corporate/client standards
• HSEQ Leadership
• Monitor KPIs and coach site leaders to meet targets
• Launch improvement projects with clear metrics and timelines
• Analyze site-level data to identify trends and opportunities

Financial & Client Stewardship

• Lead emergency preparedness planning and training
• Review audit results; direct corrective actions and recognition programs
• Implement regional HSEQ programs; ensure compliance and readiness

Workforce Planning & Leadership Development

• Serve as escalation point for client issues; maintain strong relationships
• Approve major purchases, contracts, and staffing plans
• Manage regional budgets and P&L performance
• Accountable for a 100% completion of scheduled internal and client audits.

Physical Demands:

• Extended periods of standing, walking, and on-site presence in remote locations.
• Ability to lift, carry, and move items up to 40–50 lbs.
• Work in varying environmental conditions, including extreme weather.
• Travel to multiple sites, including fly-in/fly-out locations.

Working Conditions:

• Project-based role with primary work in Nunavut, flexibility for remote work when not on-site.
• Ability to work long shifts and rotational schedules (e.g., 20 days on /10 days off or similar).
• Endurance to function effectively in remote northern climates, including extreme cold, wind, or lack of daylight during specific periods.
• Resilience under isolation conditions—long periods away from home with limited external contact.
• Fly-in/fly-out arrangement; shared accommodations and meals provided while on-site.
• Extended periods away from home with possible weather-related travel delays.
• Must comply with all company and client health, safety, and operational standards.

Qualifications

WHO ARE WE LOOKING FOR?

Required Qualifications:

• Minimum 5 years of progressive management experience in hospitality, remote camp operations, or similar fields.
• Post-secondary education in business, hospitality, or a related discipline preferred.
• WHMIS and other relevant safety certifications (or willingness to obtain).
• Valid driver’s license and ability to travel as required.

Other Skills and Competencies:

• Proven leadership and supervisory experience in hospitality, remote camp, or related operations.
• Strong client service focus with excellent interpersonal and communication skills.
• Financial management skills, including budgeting, forecasting, and cost control.
• Proficient in Microsoft Office Suite and operational management tools.
• Strong understanding of Health & Safety compliance.
• Ability to work independently with minimal direct supervision during remote shifts
• Cultural sensitivity and adaptability in diverse team environments, including collaboration with Indigenous and Inuit staff