Client Services Manager - Security Services

At Securiguard, we make people feel safe. Beyond cutting-edge security and safety services, we provide leading-edge customer service, all while caring for our people, our community, and our environment.

We are rapidly evolving our business, and we are looking for a seasoned and motivated Client Services Manager to oversee the day-to-day operations of our Edmonton Metropolitan Region. This role is an exciting opportunity to lead a highly skilled, professional Security team.

What you would do :

• Understand your clients and lead from the front by being actively involved in all aspects of client relationship management to become their trusted security and safety solutions resource.
• Manage a book of business for strategic accounts, delivering first class service delivery and contract compliance. The ability to spend significant time on site is expected.
• Recommend / implement security solutions, coverage, and risk-reducing strategies.
• Ensure all contract and legislative requirements are being met.
• New Business start-ups and transition plan implementation
• Incident Response and Incident Command
• KPI Implementation and Reporting
• Negotiate increases and renewals with existing client base.
• Ensure all shifts are covered by a trained, qualified security professional.

What you bring :

Who we are :

At Securiguard we believe in living and acting by our values : R.E.A.C.H.

Respect

We're in the business of making people feel safe. We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial / Resource Projects, and have the largest and highest accredited K-9 detection and screening division in Canada.

We believe that diversity enables the company to grow towards a better future. By creating an environment which is inclusive and provides equal opportunity for all, ideas are generated which help to solve the problems of a changing and increasingly complex world. Our mission, vision, and values enabled us to be the 2021 winners of Canada's Most Admired Corporate Culture and a finalist of the 2021 Canadian HR Awards' Excellence in Diversity & Inclusion category