Senior Client Success Manager (Owner's Rep)

Job Description

Job Description

Salary : About York

At York, we are bold, fast, and relentlessly focused on what matters : our clients.

While others get lost in the bureaucracy and outdated thinking, we cut through the noise. We challenge the status quo, move with urgency, and make decisions that serve our clients, not just our bottom line. We take full ownership, work together to solve complicated problems, and execute - no excuses, no shortcuts.

This is not the place for complacency. Our team thrives in a high-performance, no-BS environment - we are a group of high performers who think critically, move fast, and follow through. The success of our business depends on the willingness of our team to ditch antiquated ways of operating and adapt new methods for achieving excellent results.

This is who we work. This is how we win.

Position Summary

Reporting to the President, theSeniorClient Success Manager(CSM)is responsible forensuringthe landlord is fulfillingitscontractualobligations in the leaseduring the construction or tenant improvement process.Their work is an inch deep and a mile wideto ensure various projects are delivered on-time and on-budget.This means the SeniorCSMis involved throughout the process and while theyare not requiredtoknow everything, they areexpected to know enoughtofindthe right supportonavariety of questions and issues that may arise.Put differently, theyare responsible forcollaborating with various stakeholders forinch wide and mile deep advice, asrequired.

Key Responsibilities

• Owners Representative :

Review and understand tenant lease and owners responsibilities within the lease

Oversee general contractors completing LLW and report schedule progress and issues tothePresident

Maintain consistent communication withstakeholdersto relay information related to projects

Other duties as assigned

Manage projects to meet owners obligations within the lease

Ensure design reviews are held between GC and tenant

Once design is complete, meet with tenant to have them sign-off on the design, asrequired

Chair weekly / bi-weekly meetings with tenants and general contractors, as required by project

Process all CNNs and change orders in Construction Manager, keeping costtrackingup to date and ensuring all owner / tenant approvals

Ensure Quality control / Quality assurance process is adhered to, and reviews are performed by testing agencies and consultants

Manage Tenant Relationship throughout construction process by understanding their goals andrepresentingtheir best interests

Resolve project issues bycollaborating with various stakeholders for inch wide and mile deep advice, asrequired

Escalateissuesbased on contractual obligations, asrequired, internally and externally

Review and process all invoices related to projects in Yardi

Ensure Construction Manager information is updated weekly, and forecasting is completed monthly

Own the budget to ensure we stay within budget, escalatingadditionalcosts outside of budget tothe President, asrequired,for approval before proceeding

Track and manage the schedule to ensure projects are completed on time, within budget, and to the required quality standards, minimizing delays and cost overruns

What you bring to York