Claims representative Jobs in Markham, ON

Role Summary

The Insurance Claims & Liability Specialist manages insurance claims and supports risk management initiatives across Modern Niagara's operations. This role works closely with business units, insurance brokers, insurers, adjusters, and legal partners to facilitate claims resolution, support insurance program administration, identify emerging risks, and promote best practices that help protect the organization.

Why This Role Matters to Modern Niagara

Effective claims management and risk oversight are critical to protecting Modern Niagara's people, projects, reputation, and financial performance. This role helps ensure claims are managed efficiently, supports informed risk management decisions, and provides valuable insights into loss trends and prevention opportunities across the organization.

Key Impact / Purpose

• Manage insurance claims efficiently and support favorable claim outcomes.
• Strengthen risk management practices through reporting, education, and trend analysis.
• Support insurance program administration and renewal activities.
• Foster strong relationships with insurers, brokers, adjusters, legal professionals, and internal stakeholders.

Duties and Responsibilities:

• Manage the day-to-day administration and adjustment of insurance claims, working with business units to obtain supporting documentation and facilitate timely resolution.
• Coordinate with insurance brokers, insurers, adjusters, legal professionals, and internal stakeholders throughout the claims process.
• Monitor and track claims activity, claim settlements, recoveries, and receipt of insurance funds.
• Follow up on outstanding documentation and information requests to support efficient claims handling.
• Maintain accurate claim files, records, documentation, and supporting correspondence.
• Prepare regular claims status reports, loss analyses, and trend reports for operational leaders and business stakeholders.
• Assist with the collection and preparation of underwriting information required for insurance renewals.
• Support risk management initiatives through training, education, and awareness programs for operational leadership teams.
• Identify claim trends, recurring issues, and opportunities for risk reduction and continuous improvement.
• Provide recommendations to support loss prevention and risk mitigation efforts across the organization.
• Assist with insurance program administration and support other risk management activities as required.

Must Haves:

• Experience managing commercial insurance claims, claims administration, risk management, insurance brokerage, underwriting, or a related field.
• Strong understanding of commercial insurance products with particular emphasis on Commercial General Liability (CGL) and property-related exposures.
• Experience working with insurers, brokers, adjusters, legal professionals, and internal stakeholders.
• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Excellent attention to detail and documentation practices.
• Strong analytical, problem-solving, and investigative skills.
• Exceptional written and verbal communication skills.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Teams.
• Ability to work effectively in a fast-paced environment while managing competing priorities.
• Commitment to continuous learning and professional development.

Nice to Haves:

• Post-secondary diploma or degree in Business Administration, Risk Management, Insurance, or a related discipline.
• Chartered Insurance Professional (CIP), Canadian Risk Management (CRM), or progress toward a professional designation.
• Experience within the construction, engineering, or contracting industries.
• Knowledge of commercial property and casualty insurance programs, including:
• Commercial General Liability (CGL)
• Builders Risk
• Wrap-Up Liability
• Property Insurance
• Familiarity with additional commercial insurance coverages such as Directors & Officers (D&O), Errors & Omissions (E&O), Automobile, Environmental, and Cyber insurance.
• Experience supporting insurance renewals, underwriting submissions, and risk analysis activities.
• Experience developing claims reporting, trend analysis, and loss prevention recommendations.

This is a new position. Expected annual compensation; $90,000 - $105,000.

Modern Niagara offers a competitive total compensation package including:

• Performance based bonus opportunities.
• Defined Contribution Pension Plan with a generous employer contribution
• Flexible Health and Dental benefits with tiered options to meet the needs of you and your family
• An annual health spending account to support your overall wellness
• 24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services
• A competitive vacation package with additional vacation granted throughout your tenure with the organization.
• Employer Paid Parental Leave Top Up
• Annual Community Day dedicated to volunteering and giving back to the communities where we live and work
• Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance and many others

Here at Modern Niagara, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.

About Modern Niagara

Who We Are

Modern Niagara helps building owners, managers, and general contractors meet the mechanical, and electrical needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positive and meaningful impact on Canada’s infrastructure — and on the communities where we live, learn, work, and heal. We build for life.

Our Culture & Values

We value passion, initiative, determination, professionalism, and teamwork. Health and safety are embedded in everything we do, and our award-winning safety culture consistently performs well above industry standards.

Diversity, Equity & Inclusion at Modern Niagara

We are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry. We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process. If you require accommodation at any stage of the recruitment process, please contact us at so we can make appropriate arrangements.

We appreciate every applicant’s interest in joining Modern Niagara. Only those selected for an interview will be contacted.