Claims representative Jobs in Toronto, ON

Are you an experienced Claims Examiner looking to make a meaningful impact?
Join Markel Canada and become part of a collaborative Claims team committed to delivering exceptional service and expertise to our customers, brokers, and business partners.

As a Claims Examiner, you will manage a portfolio of claims, conduct coverage analysis, evaluate liability and damages, and work closely with insureds, brokers, adjusters, and legal counsel to achieve timely and fair claim resolutions. This role offers the opportunity to handle complex and challenging files while developing your technical expertise within a growing specialty insurer.
What part will you play?

If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit among our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

As a Claims Examiner, you'll play a critical role in protecting our customers and supporting our business by delivering thoughtful, timely, and customer-focused claims solutions.

Join us and play your part in something special.

The Opportunity:

We are seeking a highly motivated and detail-oriented Claims Specialist, Professional Lines to join our Claims team. This role is responsible for handling claims with a primary focus on Professional Liability / Errors & Omissions (E&O), while also bringing a solid understanding of Commercial General Liability (CGL) and other related casualty and professional risk lines. The successful candidate will deliver timely, fair, and commercially sound claim outcomes while supporting brokers, insureds, and internal stakeholders with a high level of professionalism and technical expertise

Key Responsibilities:

• Manage complex Professional Lines claims, with a primary focus on E&O, from initial intake through resolution
• Apply working knowledge of CGL and other related lines to support multi-line claims handling and identify overlapping or ancillary exposure
• Ensure claims are handled in accordance with company claims philosophy, internal protocols, and reserving practices
• Maintain accurate and thorough file documentation, including timely diary management, reserve updates, and clear coverage position
• Lead negotiations and support resolution strategies, including litigation management, mediations, and settlement discussions where required
• Prioritize workloads effectively and manage competing deadlines to ensure timely claim settlement
• Communicate proactively with brokers, insureds, counsel, TPAs, and internal business partners throughout the life of the claim
• Manage litigation, mediations, and trials – directing legal counsel
• Participate in renewal discussions, broker meetings, and client-facing conversation
• Identify trends, emerging issues, and loss patterns, and report key insights to management

Qualifications & Experience:

• Minimum 3+ years of claims handling experience, preferably in Professional Liability, E&O, and/or CGL
• Property claims experience is an asset
• Demonstrated ability to manage complex files independently and make sound coverage and resolution decisions.
• University degree preferred
• CIP designation or progress toward completion
• Must be legally eligible to work in Canada

Core Competencies:

• Excellent written and verbal communication skills
• Strong analytical, critical thinking, and decision-making ability
• Advanced negotiation and decision-making skills
• Strong relationship management skills with internal and external stakeholders.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Strong organizational skills and ability to manage competing priorities
• Business acumen and a practical, solution-oriented approach to claims handling.
• Proficiency in Microsoft Office and experience leveraging AI tools (e.g., Microsoft Copilot or similar) to enhance productivity,
• Bilingualism (French/English) is an asset

About Us:

Markel Group (NYSE-MKL) is a Fortune 500 global holding company with insurance, reinsurance, and investment operations across more than 20 countries. Our culture emphasizes collaboration, innovation, and continuous improvement.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What We Offer:

• Competitive salary with annual bonus potential
• Comprehensive benefits package - extended health and dental coverage, life insurance, travel insurance, vision care and wellness initiatives
• Employer-matched RRSP
• Generous vacation and flexible time off – 20 days plus additional floater days
• Hybrid work model – 3 days per week in the office
• Career development opportunities

Ready to Make an Impact:

If this opportunity aligns with your experience and career goals, we encourage you to apply. Click “Apply Now” to submit your application—we look forward to learning more about you.

At Markel, we value the strength that comes from a diverse workforce. We welcome candidates from all backgrounds and locations across Canada. If you meet the requirements of this role—or believe you can bring valuable perspectives and experience—we would be pleased to hear from you. We also support flexible working arrangements where possible.

Markel is proud to be a Disability Confident Committed employer. We are dedicated to ensuring an inclusive and accessible recruitment process. If you require any adjustments at any stage of the application or interview process, please let us know—we are happy to accommodate your needs. All reasonable accommodations will be provided to support individuals with disabilities in participating fully and performing essential job functions.

Pay information:

80-100k. This is a new role.

This salary range reflects the expected base compensation for the role across Canada. Placement within the range will depend on a number of factors, including experience, qualifications, and the scope of responsibilities. As part of our commitment to transparency and supporting our people, we share this range in good faith and in accordance with applicable legislation.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

Our recruitment process may use artificial intelligence tools to assist with tasks such as initial resume screening, interview scheduling and candidate matching. While AI enhances our efficiency, human oversight remains integral to the final decision-making process to ensure fairness and mitigate potential biases.

This posting reflects an existing vacancy within our organization.

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