Claims processor Jobs in Windsor, ON

Why Windsor?

Forward.

Together.

• — Discover a career that connects purpose with possibility.

At the City of Windsor, our employees thrive in a collaborative environment that values organizational excellence, community impact, and offers competitive benefits that supports professional growth. Located in Southwestern Ontario on the banks of the Detroit River and Lake St.

Clair, Windsor is just minutes from downtown Detroit, Michigan and the north shores of Lake Erie, which is home to over 25 local wineries, craft breweries and distilleries.

Windsor boasts world class entertainment, state-of-the-art facilities, iconic food, temperate climate, magnificent waterfront parks & gardens and an innovative workforce with demonstrated capacity in automotive, advanced manufacturing, transportation, life sciences, education and tourism.

With affordable living, a diverse community, and a growing economy, Windsor offers a lifestyle as fulfilling as the work we do.

Come join a team that reflects the city it serves.

Job Title: Pension & Benefits Specialist Job Posting Number: 2026-0176 Posting Type: Internal and External Posting Period: Wednesday, May 27, 2026 at 8:30 a.m.

to Tuesday, June 2, 2026 at 4:30 p.m.

Department: Human Resources Union: Non-Union Position Status: Temporary Full-Time Job Code: NU0605 Grade/Class: 009 Number of Positions: 1 Rate of Pay: $81,422.54 - $98,970.28 annually Hours of Work per Week: 35 hours Shift Work Required: No Duties and Responsibilities: Reporting to the Employee Service Centre Manager, this position is responsible for: The day-to-day administration of the City’s pension and benefits policies and programs; Serving as a subject matter expert for all pension and benefit plan matters and providing in-depth knowledge, expertise, support and guidance to Human Resources, Payroll, management and employees, as required; Preparing communication materials relating to the pension (OMERS) and benefit plans (Green Shield, Great West Life) across the Corporation, updating employee information on internal database and / or intranet; Monitoring, analyzing and coordinating the Corporation’s Benefit Program and Procedures and making recommendations on possible changes and efficiencies to program design, procedural wording and collective agreement articles; Coordinating and implementing the insured benefit plans for the Corporation and for the administration of the OMERS pension plan; Overseeing and carrying out all death claims including consulting/consoling employees, surviving spouses and their family members; Meeting and providing general guidance to employees who are retiring so they are able to make informed decisions; Accurately administering all benefit enrolments, terminations, death benefits, benefit changes, employee life event changes, and late entrant applications in a timely fashion and meeting payroll input and reporting deadlines; Liaising with the City’s Ergonomist and Wellness Specialist as well as external benefit providers (i.e.

Green Shield, Great West Life) regarding the Corporation benefit plans and programs as required; Providing reports, conducting research, monitoring trends and conducting analysis, plus developing and making recommendations to the Employee Service Centre Manager related to pension and benefits best practices; Performing Occupational Health & Safety duties as outlined in the Corporation’s Health and Safety Program; Performing other related duties as required.

Qualifications: Must have a University Degree in Business or Public Administration, Political Science or Social Sciences or Ontario Ministry of Education equivalency and a minimum of one (1) year senior administration experience or Human Resources experience preferably in pension and benefit plan administration; OR Must have a post secondary Community College diploma in Business or Public Administration, Political Science or Social Sciences or Ontario Ministry of Education equivalency and a minimum of two (2) years senior administration experience or Human Resources experience preferably in pension and benefit plan administration; OR Must have an Ontario Secondary School Graduation Diploma plus one (1) year post secondary education in Business or Public Administration, Political Science or Social Sciences or Ontario Ministry of Education equivalencies and a minimum of four (4) years senior administration experience or Human Resources experience preferably in pension and benefit plan administration; OR Must have an Ontario Secondary School Graduation Diploma or Ontario Ministry of Education equivalencies and a minimum of six (6) years senior administration experience or Human Resources experience in pension and benefit plan administration; Must have advanced computer skills and familiar with MS Word, Excel, Outlook and the ability to learn new technologies; Experience interpreting and applying multiple collective agreements and policies for benefit purposes; Highly developed customer service and communication skills (written, verbal) with the ability to meet constant deadlines; Should have knowledge of the Occupational Health and Safety Act, its regulations and knowledge of the hazards associated with the work; Strong analytical ability; Strong verbal and written communication skills; Deductive reasoning, problem solving ability and flexibility of decision making; Good interpersonal skills; Ability to work independently; Good organizational and time management abilities; set priorities and meet deadlines; Strong computer skills, including experience with PeopleSoft or similar HCM applications; Strong understanding and working knowledge of the OMERS Pension Plan and Benefit Plans in general, including administration, funding, claims management, etc.; Legislation and Regulatory knowledge, such as Employment Standards Act, EI Act, Income Tax Act, OMERS, Ontario Pension Benefits Act, MFIPPA, Privacy laws, etc.

required; Certified Employee Benefit Specialist (CEBS) a definite asset.

Physical Demands: The physical demands analysis associated with this job indicates a sedentary to light level of work.

The City of Windsor is an equal opportunity employer committed to fostering a workplace that reflects the diverse community we serve.

Note: Only those applicants selected for an interview will be acknowledged We offer a smoke-free and scent-safe office environment Personal information is collected under the authority of the Municipal Act, c.

• 25 as amended, and will be used to determine eligibility for employment.

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

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