Call center manager Jobs in North York, ON

At Hamilton Kent, we pride ourselves in being a company that is both a challenging and rewarding place to work. We specialize in the production and sales of rubber sealing products for the infrastructure industry and are dedicated to the success of our customers and our employees .

We currently have an exciting opportunityfor a  Distribution Center Manager.  This role is based in our Toronto DC, and reports to the Director, Supply Chain.

Job purpose :

The Distribution Center Manager (DCM) is responsible for the management and development of all distribution center operations (including KPIs, Goals & Objectives) and will effectively lead and manage a professional distribution team in continually meeting changing operational demands.

The DCM is responsible for the overall performance of the Distribution Centers (DC’s) that they manage as well as ensuring that all Health, Safety and C-TPAT policies are followed. The DCM works in collaboration with other departments to ensure that Hamilton Kent properly responds to the needs of our customers.

The DCM will have responsibility and ownership of an operating budget that varies based on the size of the DC’s they manage.

KEY RESPONSIBILITIES :

• Manage the overall Distribution Center Operations according to the existing safety, service, quality and C-TPAT standards defined by Hamilton Kent
• Management and execution of workbench software to ensure On-Time Customer Delivery for all out-bound shipments and stock transfers within an SAP-EWM warehouse environment
• Utilize SAP Tools – Handling Unit management, Wave and RF capabilities to ensure productivity of DC members is effective and efficient
• Develop, promote, train and manage the different aspects of Health & Safety, as well as Human Resources for all DC operations and team members
• Manage and develop DC team members in a way that ensures team cohesion and effectiveness in offering prompt and accurate customer service
• Ensure proper training of all DC team members according to internal standards and provincial / state laws and regulations specific to our industry including monthly safety & employee meetings
• Develop, implement and execute actions to support department KPIs, Goals & Objectives and related metrics & reports
• Utilize Continuous Improvement principles to make operations more efficient while improving customer service through the implementation and execution  of Lean Principles, Problem Solving, 5S Programs, Gemba Walks, etc
• Manage and resolve customer complaints and corrective actions in partnership with Customer Service and Sales
• Manage inventory accuracy programs through the use of RF technology and cycle counts including planning, managing and participating in the annual physical inventory
• Assist in the development of the annual operating budget and monitor results monthly thereafter to address variances between budget and actual
• Coordinate & manage repairs and purchases for the DC in collaboration with the Purchasing Manager and / or Site Maintenance Manager

Requirements