call centre manager

Express Repair Inc
North York, ON, CA
$118K a year
Permanent
Full-time
  • Education : No degree, certificate or diploma
  • Experience : 2 years to less than 3 years

Asset languages

Philippine languages

Tasks

  • Hire, train, direct and motivate staff
  • Direct and advise staff in the development and implementation of service quality assessment strategies
  • Plan, administer and control budgets for client projects, contracts, equipment and supplies
  • Leading / instructing groups
  • Provide customer service
  • Assign, co-ordinate and review projects and programs

Supervision

5-10 people

Area of specialization

  • Telecommunications
  • Operations management
  • Sales

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent written communication
  • Organized
  • Reliability
  • Team player

Financial benefits

  • Bonus
  • Work Term : Permanent
  • Work Language : English
  • Hours : 40 hours per week
  • 30+ days ago
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