call centre manager

Express Repair Inc
North York, ON, CA
$118K a year
Permanent
  • Education :
  • Expérience :

Education

No degree, certificate or diploma

Asset languages

Philippine languages

Tasks

  • Hire, train, direct and motivate staff
  • Direct and advise staff in the development and implementation of service quality assessment strategies
  • Plan, administer and control budgets for client projects, contracts, equipment and supplies
  • Leading / instructing groups
  • Provide customer service
  • Assign, co-ordinate and review projects and programs

Supervision

5-10 people

Area of specialization

  • Telecommunications
  • Operations management
  • Sales

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent written communication
  • Organized
  • Reliability
  • Team player

Experience

2 years to less than 3 years

Financial benefits

  • Bonus
  • Durée de l'emploi : Permanent
  • Langue de travail : Anglais
  • Heures de travail : 40 hours per week
  • 30+ days ago
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