Bilingual Customer Service Representative - HYBRID

Beyond Bilingual Inc.Mississauga, CA

30+ days ago

Salary

CA$70,000.00 yearly

Job description

Description

Bilingual Customer Service Representative

Salary : $70K

Location : Mississauga - HYBRID

Our client is one of Canada’s leading producers and suppliers of high-quality food ingredients and industrial additives. For more than 150 years, our customers. They are currently looking for a Bilingual Customer Service Representative to join their group of 6 in their tight knit office in the west of GTA.

PERKS

A GREAT PLACE TO WORK! NO OFFICE POLITICS! TIGHT KNIT TEAM!
Full Time with Flexible Hours
Benefits after one month! Medical, Dental, Pension Plan
Great Team
Flexible hours between - 7 : 30am-6pm

Basic Purpose :

Reporting to the Manager, Customer Service, the incumbent will be first line contact and will provide support to all customers in placing orders and handling inquiries both internally and externally. The incumbent will be responsible for efficient and accurate entry of all orders into the SAP system and will work very closely with various departments to ensure complete customer satisfaction.

Responsibilities

Key Responsibilities and Activities :

Receive and process orders and order changes from Internal and External customers via telephone, fax, email, E.D.I. and C.I.M.S.

Ensure efficient and accurate input of orders into SAP using a number of parameters including inventory data, logistics and customer specifications.

Monitor and follow-up on outstanding orders.

Handle all other customer requests : samples, orders, product information.

Write QNOTES when required.

Maintain open communication with all external and internal customers at all locations.

Liaison with customers, sales, dispatch and order coordinators to ensure timely and accurate delivery requests.

Qualifications

Selection Criteria / Requirements :

Bilingual in French / English

Customer Service-Order Management experience

Adept in resolving problems and troubleshooting.

Proven ability to multi-task

Strong interpersonal and communication skills

Proficient in Microsoft Office

Knowledge of SAP is an asset