Contact Center Agent / Inbound call center

Job Description :

Agents will be responsible for answering customer inquiries via phone and e-mail. Providing information to customers; will explain the type and cost of products offered; receive and log complaints; investigate complaints, access and process information.

Working Hours :

Must be available to work from Monday through Friday and Saturday and Sunday. Shifts include early morning and late night. Office is located in Vaughan at Hwy 7, Concord, ON L4K 4M3.

Duties and Responsibilities :

• Responsible for all customer inquiries
• Provide excellent customer service on all calls
• Take appropriate action to efficiently resolve issues
• Receive and incorporate feedback to improve personal and business performance
• To connect and build rapport with existing and new customers and their changing needs
• Efficiently enter data into various software programs
• Thrive as a team player in a fast paced, high energy working environment
• Keeping up to date with corporate communications and changing processes
• Reviewing follow-up communications to ensure customer needs are met

Required Qualifications & Skills :

Must be reliable

High School or GED education required

Minimum 1 year call center experience

Excellent computer literacy and skills

Able to type at least 35 WPM

Ability to effectively communicate through written medium

Excellent phone voice and articulate communicator

Possess superior multitasking abilities

Strong listening and communication skills with a professional telephone manner

Must be comfortable working in a highly structured, measurable target driven environment

Versatile customer service experience with an emphasis on client satisfaction

Ability to work flexible shift as the call center could run 24 / 7.

Must be able to pass a criminal and credit background check.

French preferred.

Employee Benefits :

Full-time & part-time employment available

Competitive starting hourly wage

Paid training program

Fun and enthusiastic work environment

Eligibility for medical and dental benefits after 6 months

Requirements :   Candidates will be required to consent to criminal, credit and professional reference verification.

Job Type : Full-time

Job Location :

Vaughan, ON

Required education :

High school or equivalent

Required experience :

Customer service – call center : 1 year