Talent.com
Lombardi Media Corporation
Contact Center Agent / Inbound call centerLombardi Media Corporation • Vaughan, ON
Contact Center Agent / Inbound call center

Contact Center Agent / Inbound call center

Lombardi Media Corporation • Vaughan, ON
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

Job Description:

Agents will be responsible for answering customer inquiries via phone and e-mail. Providing information to customers; will explain the type and cost of products offered; receive and log complaints; investigate complaints, access and process information.

Working Hours:

Must be available to work from Monday through Friday and Saturday and Sunday. Shifts include early morning and late night. Office is located in Vaughan at Hwy 7, Concord, ON L4K 4M3.

Duties and Responsibilities:

  • Responsible for all customer inquiries
  • Provide excellent customer service on all calls
  • Take appropriate action to efficiently resolve issues
  • Receive and incorporate feedback to improve personal and business performance
  • To connect and build rapport with existing and new customers and their changing needs
  • Efficiently enter data into various software programs
  • Thrive as a team player in a fast paced, high energy working environment
  • Keeping up to date with corporate communications and changing processes
  • Reviewing follow-up communications to ensure customer needs are met

Required Qualifications & Skills:

  • Must be reliable
  • High School or GED education required
  • Minimum 1 year call center experience
  • Excellent computer literacy and skills ·
  • Able to type at least 35 WPM
  • Ability to effectively communicate through written medium
  • Excellent phone voice and articulate communicator
  • Possess superior multitasking abilities
  • Strong listening and communication skills with a professional telephone manner
  • Must be comfortable working in a highly structured, measurable target driven environment
  • Versatile customer service experience with an emphasis on client satisfaction
  • Ability to work flexible shift as the call center could run 24/7.
  • Must be able to pass a criminal and credit background check.
  • French preferred.

Employee Benefits:

  • Full-time & part-time employment available
  • Competitive starting hourly wage
  • Paid training program
  • Fun and enthusiastic work environment
  • Eligibility for medical and dental benefits after 6 months

Requirements: Candidates will be required to consent to criminal, credit and professional reference verification.

Job Type: Full-time

Job Location:

  • Vaughan, ON

Required education:

  • High school or equivalent

Required experience:

  • Customer service – call center: 1 year
Create a job alert for this search

Contact Center Agent / Inbound call center • Vaughan, ON

Similar jobs

Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

Apex Focus Group Inc.Bolton, ON, Canada
Remote
Full-time +1

Job Title: Call Center Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to part... Show more

 • Promoted

Guidewire Claim Center developer

Pacer Groupbarrie, on, ca
Full-time

Experience as a Guidewire ClaimCenter Developer with expertise in configuration and development using Java, Gosu, XML, and SQL, along with web service integrations and a strong understanding of Pro... Show more

 • Promoted

CCaaS Consultant

Quality IT Resourcingbarrie, on, ca
Full-time

Engagement length 6 months; would be looking for someone to start asap.Lead the technical design and implementation of Amazon Connect call flows, routing, IVR/IVA, and integrations.Plan and execute... Show more

 • Promoted

Customer Service Specialist - Mortgages

ScreenTalmississauga, on, ca
Full-time +1

The Bilingual Customer Service Specialist (CSS) will be required to provide support to our Customers as it relates to residential mortgages.The CSS will respond to multiple communication channels (... Show more

 • Promoted

Sr. Guidewire Developer - Claims Center

OnXmississauga, on, ca
Full-time

Guidewire Developer – ClaimCenter (Contract).Canada | Hybrid (3 days onsite – Downtown Toronto).Build, enhance, and maintain Guidewire ClaimCenter solutions for a large enterprise insurance platfor... Show more

 • Promoted

Contact Center Engineer

Tech Talent InternationalMississauga, Peel region, Canada
Full-time

Fortune 100/500/1000 and many other midsized and startup organizations across Canada and the US.We will be working with a US consulting firm on a variety of Contact Center Engineer/IVR/Routing Engi... Show more

 • Promoted

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingBarrie, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Call Center Specialist: Customer Care & Outbound Sales

Merit ServicesVaughan
Full-time +1

A customer service company in Vaughan is seeking a highly professional Call Center Representative to provide exceptional customer service for their clients.Responsibilities include responding to cu... Show more

 • Promoted

Remote Freight Broker (Operating) Agent - Challenger (All Locations)

Challenger Motor FreightVaughan, Ontario, CA
Remote
Full-time
Quick Apply

Challenger is seeking motivated individuals to join our team as Freight Broker (Operating) Agent.As a Freight Broker Agent, you'll play a pivotal role in expanding our customer base and providing t... Show more

 • Promoted

Call Center & Contact Center Professionals

Hire Resolve.comBrampton, ON, CA
Full-time
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag... Show more

Remote Contact Center Agent - Inbound Support & Upsell

MCIMississauga, Peel Region, CA
Remote
Full-time

A leading tech-enabled services company is seeking a Work at Home Contact Center Agent.The role involves assisting customers with inquiries and providing solutions while working from home.The ideal... Show more

 • Promoted

Remote Service Center Agent – Insurance & Support

Foresters Financial Services, Inc.Mississauga, Peel Region, CA
Remote
Full-time

A leading financial services provider in Canada is looking for a Service Center Representative to offer exceptional service and resolve customer inquiries related to insurance products.The position... Show more

 • Promoted

Full-Time Focus Group Participant ($75- $150 per 1 hour session)

ApexFocusGroupVaughan
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Show more

 • Promoted

Call Center Agent - Remote Work

Zonda HomeMississauga, Peel Region, CA
Remote
Full-time

Zonda Home is seeking a friendly Call Center Agent to provide customer support remotely.Enjoy flexible hours while assisting callers with their inquiries regarding our housing data services.This re... Show more

 • Promoted

Remote Bilingual Call Centre Agent (Eng/Fre)

Black & McDonald LimitedMississauga, Peel Region, CA
Remote
Full-time

A facility services management company located in York Region seeks a Bilingual Centralized Call Centre Representative.This remote position involves supporting work order creation for facility serv... Show more

 • Promoted

Remote Contact Center Agent - Inbound Support & Upgrades

Mass MarketsMississauga, Peel Region, CA
Remote
Full-time

A leading customer service provider is seeking Work at Home Contact Center Agents in Canada.This entry-level role involves handling inbound customer inquiries, troubleshooting issues, and upgrading... Show more

 • Promoted

Remote Inbound Tech Sales Specialist

NTT DATA, Inc.Mississauga, Peel Region, CA
Remote
Full-time

A leading technology solutions provider is seeking an Inbound Call Centre Sales Representative to work remotely from Toronto.In this role, you will be the first point of contact for our valued cust... Show more

 • Promoted

On-Call Data Center Technician — Flexible Contractor

RouterStackMississauga, Peel Region, CA
Full-time

A technology services company is seeking a Casual Data Center Technician for on-call work in Canada.The role involves responding to equipment staging requests, troubleshooting hardware issues, and ... Show more