Call Center Representative (Billing)
We are seeking a dedicated and professional Call Center Representative to join our client's team in the insurance industry.
This role will transition to a hybrid work model, combining on-site and remote work. All initial training will be conducted on-site over approximately two weeks.
What is in it for you :
- Hourly salary of $19.15.
- 4-month contract.
- Full-time position : 37.50 hours per week.
- Weekday schedule : rotating shifts between 8 am and 8 pm, with core shifts determined by tenure and business requirements.
- Hybrid work : 3 remote days, subject to change based on business needs.
- Training : on-site training for 2 weeks.
- Opportunity to work in a dynamic and professional environment.
- Join a passionate and inclusive team of professionals.
Responsibilities :
- Provide "first in class" service to customers and brokers by supporting billing telephone inquiries in a professional, timely, and courteous manner.
- Handle a minimum of 70+ calls per day, with high achievers managing up to 100 calls per day.
- Investigate and resolve discrepancies collaboratively with brokers and underwriters on billing-related matters.
- Serve as Company Ambassadors, supporting inbound insurance / claims inquiries and efficiently directing customers to the appropriate team for further assistance.
- Communicate clearly, effectively, and empathetically with customers via phone and email, resolving issues and describing various programs / services available.
- Accurately interpret and identify customer needs, responding appropriately and professionally.
- Systematically obtain relevant information to ensure seamless customer interactions.
- Take ownership of customer relations through dedicated service and a commitment to follow-through.
What you will need to succeed :
- 1-2 years of experience in a contact center environment.
- Previous customer service experience, preferably in a call center environment.
- Prior customer service experience in a similar role.
- Proficiency in word processing, Excel, and various web-based programs / Windows applications.
- Professional telephone / email talent and etiquette.
- Clear, concise, and supportive communication and interpersonal skills.
- Strong problem-solving skills to analyze and resolve customer concerns.
- Ability to multi-task in a fast-paced environment.
- Quick to adapt to evolving surroundings.
- Excellent attendance and punctuality.
Why Recruit Action?
Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses.
Only candidates who match hiring criteria will be contacted.
AVICJP00002565
Call Center Representative Agent Work From Home - Part Time Focus Group Panelists
No call center representative agent experience needed. Call Center Representative Agent Work From Home - Part Time Remote Focus Group Panelists. Call center representative agent experience is not necessary. If you are a call center representative agent or someone just looking for a flexible part tim...
Call Center Representative (In Office Sales Position)
As a Call Center/Telesales Representative, you will be responsible for generating calls to potential customers with the main goal to achieve your sales targets. We are looking for an experienced and self-driven Call Center/Telesales Representative to join our team. Connect6 Group is looking to add t...
Call Center Representative Agent Work At Home - Part Time Paid Panelists
No call center representative agent experience needed. Call Center Representative Agent Work At Home - Part Time Remote Paid Panelists. Call center representative agent experience is not necessary. If you are a call center representative agent or someone just looking for a flexible part time remote ...
Call Center Representative (Billing)
Are you looking for a stimulating and dynamic job? Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career? This is the job for you! We are currently looking for a Call Center Representative for one of our clients. Han...
Call Center Representative Billing
Are you looking for astimulating and dynamic job Would you like to be part of a teamthat believes in your potential and part of a great company thatwill help you advance in your career This is the job for you! Weare currently looking for a Call Center Representative for one ofour clients. Handle ami...
Call Center Representative (Billing)
Call Center Representative (Billing). We are seeking a dedicated and professional Call Center Representative to join our client's team in the insurance industry. Handle a minimum of 70+ calls per day, with high achievers managing up to 100 calls per day. Previous customer service experience, prefera...
Bilingual Call Center Representative (French/English)
Bilingual Call Center Representative - (French/English). Customer Relationship Representatives:. Credit Services Representatives:. Conduct primarily outbound calls to our customers, offering guidance and assistance in order to help satisfy the delinquency of accounts. ...
Bilingual Call Center Representative (French/English)
Bilingual Call Center Representative - (French/English). Customer Relationship Representatives:. Credit Services Representatives:. Conduct primarily outbound calls to our customers, offering guidance and assistance in order to help satisfy the delinquency of accounts. ...
Inbound Call Center Representative
We are seeking enthusiastic individuals to join our customer service team as Inbound Call Center Representatives. As an Inbound Call Center Representative, you will be the first point of contact for our customers. Proven experience in a call center or customer service role preferred. Proficient in u...
Inside Sales/Call-Center Representative
Reporting to the Director of Sales the Inside Sales/Call Center Representative creates relationships with our clients to develop business from existing and new clients and actively seek new sales opportunities. Experience in a call center preferred. Reach out to customer leads through cold calling. ...