Associate project manager • kitchener on
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Manager, Cybersecurity & Project Management Office.Serving more than 165,000 residential and business customers in the Cities of Kitchener and Waterloo, Townships of Woolwich, Wilmot, and Wellesley... Show more
Flooring Project Manager  in our Kitchener, ON branch.We are looking for reliable and motivate individuals for a rewarding career in the commercial flooring industry.Salary: $90,000 - $100,000... Show more
AFIMAC Canada is seeking experienced Project Co-ordinators for upcoming assignments in Ontario related to labour disruptions, organized protests and man made crisis/disasters.This position will req... Show more
Our client is seeking a dedicated and experienced Payroll Associate to join their team.This is a critical, time-sensitive role with opportunities for professional growth and advancement into a supe... Show more
Canacre’s core services focus on leadership in Environment and Land services throughout the project lifecycle.At Canacre, we emphasize continuous development and growth.Our commitment to inve... Show more
Clean, wash, inspect, and test equipment to ensure it is safe, functional, and rent-ready.Complete bin clean-outs and general yard clean-up while maintaining a clean, organized, and safe work envir... Show more
Due to continued growth of our Water Business in Ontario, we are seeking a.Senior Project Manager – Linear Infrastructure.Greater Toronto Area (Toronto, Mississauga, Markham or Whitby).This is an o... Show more
BWXT Canada) has over 60 years of expertise and experience in the design, manufacturing, commissioning and service of nuclear power generation equipment.This includes steam generators, nuclear fuel... Show more
Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees.We provide innovative electrical solutions and... Show more
Bring your curiosity and determination to make a positive impact on the future of transport, and we’ll help you go all the way.Join our team of globally connected specialists to help solve complex ... Show more
We are seeking a Senior Project Manager to lead the delivery of a complex, multi-workstream claims and operations implementation in partnership with an external vendor (Xodus).This role will be res... Show more
Prica Group Construction Management (PGCM).We are committed to responsible growth and expansion, environmental beauty, and sustainable living for future generations.We have earned a reputation for ... Show more
What your day to day will look like:.Advise customers by promoting our furniture and accessories;.Ensure after-sales follow-up in order to track deliveries and answer customer questions;.Participat... Show more
New Generation Design Wave (NGDW) is an innovative architectural design firm dedicated to reshaping communities through uniquely designed spaces that enhance human experiences.Our approach melds ae... Show more
Huawei Canada has an immediate 12-month contract opening for a Project Assistant.From Procurement to Finance to IT services and much more, the Quality & Operation Department provides critical suppo... Show more
Benefits/Incentive Information.LensCrafters is a place for visionaries.We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.Everything we do is cent... Show more
Leon’s is currently looking for a self-motivated.The ideal candidate is a problem solver with excellent attention to detail.Leon’s Furniture has locations from coast to coast, is Canadian owned, an... Show more
CIMA+’s Infrastructure team combines top-notch skills with an intimate understanding of the local community to deliver customized infrastructure services for municipalities and real-estate develope... Show more
Our branded retail team is at the heart of our success.We represent the welcoming spirit of our company.Our retail teams are outgoing and approachable individuals who understand how our products an... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
