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Description
Chief Operating Officer (COO)
Work Location: Jarvis, Ontario – Hybrid
Our client, Nova Mutual, is a modern Ontario mutual insurer with deep rural roots and a clear vision to lead the way as a trusted modern mutual. With more than a century of member-focused service, Nova blends mutual values with a progressive approach to underwriting, claims, and product development, providing members across Ontario a range of auto, personal, commercial, and agribusiness solutions.
Nova’s mission is simple - To keep the Nova promise of protecting members and empowering partners. At Nova, people and purpose truly guide every promise.
Grounded in the core values of care, community, and creativity, the culture reflects a commitment to building a workplace where mutual principles shape every interaction. The team is passionate about creating meaningful impact and providing solutions that reflect the trust and mutuality that have defined the organization for generations.
If you are motivated by meaningful work and want to contribute to a trusted, forward-looking mutual, Nova offers an environment where you can truly belong and make a difference.
TheRole
The Chief Operating Officer (COO) is a key member of the Executive Leadership Team, accountable for the overall operational performance of Nova’s organization, defining and delivering operational excellence, strategies, and capabilities across the enterprise.
The COO is a key contributor to the company’s strategy and planning process and is responsible for driving operations and innovations that support sustainable growth and an outstanding member experience. In close collaboration with the Executive Leadership Team, the COO translates the company’s strategic vision into executable operational plans and measurable outcomes.
The role provides leadership to Underwriting, Claims, and Products & Pricing teams ensuring operational excellence, disciplined risk selection, fair claims outcomes, and a competitive, member-focused product portfolio aligned with the company’s strategy.
The COO provides regular data driven insights and recommendations to the CEO and Board of Directors on operational performance, risk, and execution of the strategic plan.
This position follows a hybrid work model and requires the successful candidate to work onsite at Nova Mutual’s head office in Jarvis, Ontario at least once per week.
Salary Range: $164,000 – $196,800
The listed salary range is an estimate for this role. Final compensation will depend on factors such as experience, skills, education, and internal equity. DGA Careers and our client partners strive to offer fair, competitive pay that reflects each individual’s background and value.
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