Assignment : RQ00318 - UX Researcher - Senior Requisition : RQ00318 Job Title : UX Researcher - Senior <...Show moreLast updated: 8 days ago
Clinical Manager
The Pod GroupPeel Region, ON, CA
Full-time
Quick Apply
COMPASSIONATE • CLIENT-CENTRED • STRATEGIC • COLLABORATIVE • RESOURCEFUL.A growing, community-based organization that provides residential and outreach support for homeless individuals in Peel Regi...Show moreLast updated: 30+ days ago
Research And Policy Analyst
Association of Native Child and Family Services Agencies of Ontario (ANCFSAO)Ontario, Canada
Full-time
POSITION TITLE : Researcher / Policy Analyst.REPORTS TO : Manager of Policy & Research.SALARY : $73,500- $93,000 per annum.
CLOSING DATE : February 10, 2025, at 4 : 00pm EST.The ANCFSAO is a provincial asso...Show moreLast updated: 10 days ago
Promoted
Clinical Research Associate (CRA)
Groom & Associés / AssociatesOntario, Canada
Full-time
Clinical Research Associate (CRA) – Ontario Region.Contract (until October 30, 2028).Commensurate with experience (hourly or fixed-price contract).
Groom & Associates is seeking a detail-oriented an...Show moreLast updated: 23 hours ago
Senior Clinical Research Associate
NERv Technology Inc. D.B.A. FluidAI MedicalKitchener, Ontario, Canada
Full-time
FluidAI Medical is a medical device organization creating a paradigm shift in post-operative care, utilizing the plethora of data within the body, to help in the detection of post-operative complic...Show moreLast updated: 23 hours ago
Researcher
Jamieson Wellness Inc.Ontario, Canada
Full-time
Canada’s leading health and wellness company, driven by a purpose to inspire better lives, every day.Established in 1922, Jamieson is our 100 years old heritage brand, which is recognized as Canada...Show moreLast updated: 7 days ago
Postdoctoral Researcher (Chemistry) - AI Trainer
DataAnnotationOntario (ON), Waterloo, Canada
Full-time +1
We are looking for an advanced chemist to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of eac...Show moreLast updated: 12 days ago
User Experience Researcher - Fall 2025 Co-op
D2LKitchener, Ontario, Canada
Full-time
We may continue to review applications on a rolling basis but.We are looking for an aspiring researcher to join our User Experience Research team.
This role involves planning and conducting research...Show moreLast updated: 16 days ago
Clinical Research Associate
i-Pharm ConsultingOntario, Canada
Full-time
Clinical Research Associate II / Senior CRA.Are you an experienced CRA ready to take the next step in your career — are you ready to contribute to ground-breaking research positively impacting pati...Show moreLast updated: 23 hours ago
Clinical Specialist APV.
Medtronicontario, canada, Ontario, Canada
Full-time
Support the clinical development and education, manage inventory and equipment, and customer education programs pertinent to Medtronic defined products and technology.
Support the implementation of ...Show moreLast updated: 20 days ago
Researcher - Data Center Network
Huawei Technologies Canada Co., Ltd.Waterloo, ON, CA
Permanent
Huawei Canada has an immediate permanent opening for a Researcher.The Data Center Network Lab focuses on advancing next-generation data centre networks and transport technologies.Working together w...Show moreLast updated: 26 days ago
Promoted
Vascular Access Clinical Lead
CarePartnersON, CA
Full-time +1
The Vascular Access Clinical Lead position is an exciting opportunity to help support and grow CarePartners’ Provincial Infusion Therapy and Vascular Access program.
The VA Clinical Lead will be int...Show moreLast updated: 1 day ago
On behalf of a cutting-edge quantum research institute in Ontario, Canada, we are seeking a Postdoctoral Researcher with hands-on experience in.
This position is an exciting opportunity to work at t...Show moreLast updated: 13 days ago
Market Researcher – Short-term Contract
On Behalf of the Employer- TWPG is recruiting forOntario, Canada
Full-time +1
Temporary (2-3 months), Full-time (30 hours / week).AM – 3 : 00 PM (1-hour unpaid lunch break).Hybrid Flexible (Primarily remote with occasional in-person meetings in Sarnia office).On behalf of the Em...Show moreLast updated: 30+ days ago
Clinical Provider (Ontario, Canada)
IntellectON, CA
Remote
Full-time
Quick Apply
Are you passionate about making a difference in mental health? Join Intellect as a Clinical Provider, where you’ll play a vital role in supporting clients on their journeys toward better mental hea...Show moreLast updated: 30+ days ago
Promoted
Palliative Care Clinical Coach
Blanche River HealthOntario, Canada
Full-time
Palliative Care Clinical Coach.Temporary Part-time (Primary site : Kirkland Lake).A commitment to professional and personal development including an Education Bursary program.A commitment to employe...Show moreLast updated: 6 days ago
Postdoctoral Researcher / Funded Research Fellow
Wycliffe CollegeOntario, CA
Full-time +1
Position DescriptionEMERGENCY POSTING : Postdoctoral Researcher / Funded Research Fellow Canadian Institute for Empirical Church Research (CIECR) Wycliffe College, University of Toronto Bending the Cu...Show moreLast updated: 30+ days ago
Promoted
Chief Clinical Information Officer
Norfolk General HospitalON, Canada
Full-time
Be among the first 25 applicants.Norfolk General Hospital provided pay range.This range is provided by Norfolk General Hospital.
Your actual pay will be based on your skills and experience — talk wi...Show moreLast updated: 30+ days ago
6+ years' hands-on experience with User experience (UX) and Customer Experience (CX) research methodologies and activities, including interviews, personas, surveys, customer journeys, usability testing and feedback loops
Proven experience with DesignOps (Design Operations) and related processes management and optimization
Good understanding of User experience (UX) design process
Extensive experience with research planning and participant recruitment
In-depth knowledge of survey development and management
Experience in task flow analysis, generating user flows
Strong documentation skills
Excellent communications skills and ability to advocate for / champion CX / UX processes
Must be able to effectively facilitate remote workshops / design thinking session
Ability to multitask and work within a fast-paced environment
Experienced in Adobe Photoshop and / or Illustrator
Experienced in Microsoft O365, including Word and Powerpoint
Good knowledge of digital collaboration tools (Miro / Mural / Figjam or similar)
Description
About Ontario Health :
Ontario Health was established pursuant to The Connecting Care Act, 2019 and its objectives include the implementation of the health strategies of the Ministry of Health and the management of health service needs across Ontario consistent with those strategies. For detailed information on Ontario Health, its mandate and its objectives, please go to : https : / / www.ontario.ca / page / ontario-health-agency.
Background Information :
The Patients Before Paperwork (Pb4P) initiative is a comprehensive program aimed at reducing the administrative burden on Primary Care Providers in Ontario through the use of digital tools and processes. This initiative supports both new and existing digital health projects that work together to minimize traditional paper-based workflows, such as faxing referrals and prescriptions, writing clinical notes and manually completing forms. The initiative consists of 14 workstreams.
The purpose of this request is to acquire a resource to work alongside existing Leads, User Experience Design (UX) and Customer Experience (CX) to identify and document existing DesignOps and ResearchOps processes and templates, as well as identify any process gaps that exist. Ontario Health are in the early stages of establishing a DesignOps function and have a need to formalize and document repeatable CX / UX processes to increase the speed and efficiency with which the teams can operate on Pb4P and future initiatives.
Responsibilities :
Work closely with Customer Experience (CX) and User Experience (UX) Senior Managers and Leads to collect data, analyze existing workflows, processes and templates, and identify opportunities and gaps
Work with key partners (Privacy, Security, Legal, Product) to determine what is required to obtain one-time approvals for repeatable CX / UX processes
Formalize and document efficient, repeatable research and design processes for CX and UX teams
Plan and facilitate team and partner feedback sessions to ideate on ideal solutions and determine the clarity and effectiveness of proposed processes and templates
Iterate on documentation and templates to obtain any necessary approvals
Provide regular feedback to the Senior Manager, Experience Design (UX) on progress and blockers
Communicate with Customer Experience teams and partners to socialize approved processes and templates
Perform other duties as assigned by management
Desired Skills :
A professional accreditation or certification in User Experience (UX)
UX research - 8+ years' experience planning and conducting research for web sites and applications (ex : comparative analysis, interviews, usability testing, focus groups and surveys), performing thematic analysis, and preparing insights reports
Participant Recruitment - Relevant experience in planning and recruiting for user research studies, such as usability testing and interviews, including managing screeners , agreements and honorariums
Process optimization Expertise in documenting and streamlining workflows
Problem-solving - Strong analytical and problem-solving skills and ability to devise simple, efficient solutions
Collaboration and Organization - A team player with a reputation for meeting deadlines, managing competing priorities and maintaining client relationships
Decision-Making - Proficient at strategic decision-making skills related to design and research operations
Research tools - Good understanding of the limitations and appropriate use of research tools and software
Whiteboarding Tools - Experience with digital whiteboarding and collaboration tools such as Mural, Miro and / or Figjam
Experience working in a health care setting and / or with digital health solutions
Experience with UX research for complex web sites and applications across a range of platforms and devices. : 10 Points
Experience planning and conducting user research activities, including participant recruitment, analysing feedback and presenting findings. : 20 Points
Experience creating user flows, wireframes (concepts), prototypes and mock-ups. : 20 Points
Experience working in DesignOps function, identifying efficiencies in design and research operations and implementing repeatable and scalable processes. : 30 Points
Experience with championing customer and user experience processes across organizations. : 10 Points
Proficiency in relevant tools and software, such as Photoshop and / or Illustrator, Mural, Figjam and / or Miro (or similar whiteboarding tools) and TreeJack, UserTesting and / or UXPin (or similar research tools). : 5 Points
Experience working with WCAG and / or AODA compliant web sites and applications. : 5 Points
Deliverables
Deliverables include, but are not limited to :
Create CX and UX research process documentation, including :
Overarching CX / UX Research Process
High-level CX Research Process
High-level UX Research Process
Usability Testing process
User Survey process
User interview process
User feedback process
AODA testing process
Brand alignment and design system selection process flow
Process delta (outstanding processes to be documented)
Document new (or revise existing) templates for repeatable activities, including :
UX Research Plan
CX Evaluation Plan
Problem Statement and Opportunity Outline
Target Audience Identification
Experience Vision
CX / UX Scope of Work and RACI Matrix
Insights Report
User Archetypes and Personas
Journey Maps
User Feedback Analysis
AODA Test Report
Regular status reports to Senior Manager, Experience Design
Additional Terms
The resource will comply with Ontario Health policies and procedures.
Ontario Health assets including laptops and related equipment cannot be removed from the province of Ontario without prior written approval from Ontario Health.
Assignment Type : This position is currently hybrid. The resource under this request will be required to work onsite as per Ontario Health's requests.