Desktop Engineer – EUC, Intune, SCCM & Virtual Desktop
Required Skills & Experience
Core Desktop Technologies • 8+ years of End User Computing (EUC) and Desktop Support experience.
• Strong expertise supporting:
• Windows 10/11
• macOS
• Microsoft 365
• Endpoint Computing Technologies
• Virtual Desktop Infrastructure (VDI)
Endpoint Management • Microsoft Intune
• Microsoft Endpoint Manager
• SCCM/MECM
• Active Directory
• Entra ID (Azure AD)
• Group Policy Administration
Virtual Desktop Technologies • Azure Virtual Desktop (AVD)
• Citrix Virtual Apps & Desktops
• VMware Horizon
• Remote Desktop Services
Application Support • Microsoft Office 365
• Outlook
• Teams
• VPN Clients
• Enterprise Business Applications
• Browser and Plugin Support
Infrastructure Knowledge • Wi-Fi Connectivity
• LAN/WAN Fundamentals
• DNS and DHCP Basics
• Printing Services
• Authentication and Access Management
• Endpoint Security Controls
IT Service Management • Incident Management
• Problem Management
• Request Fulfillment
• Knowledge Management
• Service Transition Support
• Change Management
Tools • ServiceNow
• JIRA
• Microsoft Intune
• SCCM/MECM
• Active Directory
• PowerShell
• Microsoft 365 Admin Tools
Preferred Qualifications • Experience supporting Banking and Financial Services environments.
• Expertise in large-scale desktop migrations and device refresh programs.
• Microsoft Modern Desktop Administrator certification.
• ITIL Foundation certification.
• Experience supporting global enterprise user communities.
• Knowledge of endpoint security and compliance requirements.
