Field Operations Manager

Job Description

Job Description

Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry.

We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated controls.

We have an immediate opening for a Field Operations Manager in the Calgary Branch . Reporting to the General Manager. The Field Operations Manager leads and manages all field operations including coordination, dispatching, service and installation and invoicing.

They will be involved in the selection, development, leadership, motivation, coaching and management of their direct and indirect reports.

Responsibilities :

• Responsible to lead, develop and manage the Field Operations resources
• Identify, monitor and manage customer service standards, including timeliness and professionalism
• Recommend and implement necessary action to improve revenue generation and profitability within the department
• Ensure effective dispatching of technicians, timely completion of work orders and accuracy and timeliness of billing process
• Drive direct labor utilization, margin and customer satisfaction metrics within the department
• Proactively support the CDS safety program and initiatives, comply with all safety policies and procedures (including customer site specific programs), and ensure utilization of safe work practices on site, in the warehouse and office
• Ensure workmanship adheres to CDS quality standards, and identify and implement improvements to standards as appropriate
• Maintain positive customer relationships, for CDS, in collaboration with the local Branch Manager and sales team
• Maintain a positive attitude and communication style with customers and employees in all circumstances

Qualifications

• Ability to develop and implement processes
• Strong organization and decision-making ability
• Good negotiation skills and persuasive ability
• Good analytical and problem-solving skills
• Ability to prioritize and handle multiple tasks
• 4+ years of progressive experience, with 2+ years in a management capacity
• Experience in an industry with a service and installation or distribution company, preferably in a construction environment
• Valid driver’s license and ability to travel

Education :

• 4-year degree preferred or equivalent of work / education experience
• Experience in industry with a service and installation or distribution company, preferably in a construction environment

We offer :

• A positive work environment with competitive pay and an excellent benefit plan
• Encouragement and support for our Technicians and Installers in obtaining CDI Certification
• Comprehensive technical, safety and product training provided
• Stable, consistent work with opportunity to build a long-term career with upward mobility
• Excellent Health and Dental benefits offered for full time employees
• COR Certified workplace
• Equal opportunity employer

To Apply :

If this career opportunity sounds like the right fit for you, apply online at creativedoor with your resume and include your salary expectations.

Please add FIELD OPERATIONS MANAGER - CALGARY to the subject line of all correspondence.

Company Description

Creative Door Services carries one of the most extensive garage and overhead door catalogues in Canada. From marvelous residential designs to durable commercial and industrial doors, powerful security systems to openers, gates, and accessories we source breakthrough products and brands.

When it comes to creating the right result, we mean business. Whether it’s replacement parts, planned maintenance, emergency requests, or repairs, our service is nothing but smart, snappy, and solution-oriented.

We stand behind the work we do always have, and always will.

Each day is different. We might make a small discovery, or a huge advancement. A task might be more tedious than usual, or we might blaze through a creative breakthrough.

No matter the challenge, when it comes to garage and overhead doors, we’re always delivering brilliant solutions to our clients.

And, Creative Door Services recognizes the remarkable talents we bring, by celebrating our achievements while rewarding our contributions.

From the front lines to our upper management, at Creative Door Service, each team member brings an incomparable level of leadership to the job.

That’s what makes a career here so rewarding. Whether it’s in the field or in the office, working on a garage door or tackling a business objective, we’re not afraid to roll up our sleeves, get our hands dirty, and throw ourselves into the task at hand.

Our people don’t just pay lip service to hard work we mean what we say, and we follow through with action.

Company Description

Creative Door Services carries one of the most extensive garage and overhead door catalogues in Canada. From marvelous residential designs to durable commercial and industrial doors, powerful security systems to openers, gates, and accessories we source breakthrough products and brands.

r n r nWhen it comes to creating the right result, we mean business. Whether it’s replacement parts, planned maintenance, emergency requests, or repairs, our service is nothing but smart, snappy, and solution-oriented.

We stand behind the work we do always have, and always will. r n r nEach day is different. We might make a small discovery, or a huge advancement.

A task might be more tedious than usual, or we might blaze through a creative breakthrough. No matter the challenge, when it comes to garage and overhead doors, we’re always delivering brilliant solutions to our clients.

And, Creative Door Services recognizes the remarkable talents we bring, by celebrating our achievements while rewarding our contributions.

r n r nFrom the front lines to our upper management, at Creative Door Service, each team member brings an incomparable level of leadership to the job.

That’s what makes a career here so rewarding. Whether it’s in the field or in the office, working on a garage door or tackling a business objective, we’re not afraid to roll up our sleeves, get our hands dirty, and throw ourselves into the task at hand.

Our people don’t just pay lip service to hard work we mean what we say, and we follow through with action.