Representative, Patient Management Centre

Company Description

The University Health Network, where above all else the needs of patients come first , encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education.

The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education.

With a long tradition of ground breaking firsts and a purpose of Transforming lives and communities through excellence in care, discovery and learning , the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers.

UHN is a caring, creative place where amazing people are amazing the world.

Job Description

Union : NOWU bargaining unit position

Site : Princess Margaret Cancer Centre

Department : Cancer Education

Reports to : Manager, Library and Information Services

Hours : hours per week

Wage Range or Salary : Non-union range (to commensurate with experience and consistent with UHN compensation policy)

Status : Temporary Part-time (1 Year Contract)

Shifts : TBD

Closing Date : July 30, 2024

Position Summary :

Princess Margaret Cancer Centre is looking for an experienced professional to fill the key role of for the Cancer Education Program.

• Under the direction of the Manger, Patient Library and Information Services, the responsibilities of the PATIENT MANAGEMENT CENTRE REPRESENTATIVE include : ensuring the provision of optimum customer services;
• collecting, verifying and correcting patient demographic information; generating revenue by investigating insurance coverage, patient accommodation and allocation options;
• maintaining on-going awareness of Hospital-wide bed inventory and performing other relevant activities to facilitate optimum revenue generation;
• receiving, processing and scheduling bed Operating Room ( bookings for patient admission; maintaining Hospital-wide bed inventories;
• performing unit specific activities to ensure the effective operation of the unit; performing cross-functional responsibilities, as required;

performing cross-functional duties, as assigned and / or requested performing other duties consistent to the job classification, as required.

As a member of the Patient Management Centre team the responsibilities of the PATIENT MANAGEMENT CENTRE REPRESENTATIVE include :

• Ensuring the provision of optimum customer services
• Collecting, verifying and correcting patient demographic information
• Generating revenue by investigating insurance coverage, patient accommodation and allocation options
• Maintaining on-going awareness of Hospital-wide bed inventory and performing other relevant activities to facilitate optimum revenue generation
• Receiving, processing and scheduling bed Operating Room ( bookings for patient admission
• Maintaining Hospital-wide bed inventories
• Performing unit specific activities to ensure the effective operation of the unit
• Performing cross-functional responsibilities, as required; performing cross-functional duties, as assigned and / or requested performing other duties consistent to the job classification, as required.

Qualifications

Qualifications

• Completion of Grade XII or recognized equivalent
• Completion of a recognized post-secondary general or medical office administration program at the diploma level or equivalent
• One to two (1 - 2) years related medical administrative support experience
• Previous on-the-job computer / word-processing, database and spreadsheet software experience
• Experience in a Microsoft Office environment
• Previous mainframe, word processing, database and spreadsheet experience required
• Demonstrated commitment to the delivery of excellent customer service required
• Experience in a health care setting preferred.

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks.

It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP )
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including : travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

All UHN Employees are required to be fully vaccinated with a COVID-19 vaccine series, approved by Health Canada or the World Health Organization, as a condition of hire.

Proof of COVID-19 vaccination will be required. Should you be the successful candidate, you will be required to comply with UHN’s mandatory Vaccination Policy that is in effect.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process.

Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.