RQ08107 - Business Analyst - Senior

Scope :

• Providetechnical expertise related to Microsoft Dynamics 365 / CRM solutionsand system integration with othersystems.
• Verifyconfigured workflows dashboards forms views to ensure in alignmentand compliance of business requirements industry standard bestpractices
• Participatein functional and technical design reviews performintegration / functional and system testing and verify testresults.
• Providespecific technical support and defect fixing duringSIT / UAT / Regression Testing / Deployment preparations and support buginvestigation & fix and document issueresolution.
• Developproper documentation for technical specification and various testresult.
• Integratetests into the make / build process for continuous integrationefficiency gains using frameworks such as Jenkins / AzureDevOps.
• Assessand escalate critical and highimpact quality issues to the projectmanager.

AssignmentDeliverables :

• Developexecute and document the testing artifacts and activities forConfiguration and customization of the Dynamics 365 CE andF&Oapplication
• Supportthe functional requirements of the system as well as providingtechnical support troubleshooting and performanceoptimization
• Developthe detailed testing approach methodologies and procedures forverifying that the system meets the functional and technicalrequirements including test scenarios test cases and acceptancecriteria
• Conductuser acceptance testing system integration testing performancetesting system validation andverification.

Requirements

Experienceand Skill SetRequirements :

MustHaves :

Atleast 5 years of experience of software quality assurance andtesting experience in an Agile / SDLCenvironment

Nice tohave :

• Provenexperience of functional testing in Microsoft Dynamics 365 CustomerEngagement (CE) and Finance & Operation(F&O)
• Solidunderstanding of QA concepts methodologies testing principles andprocesses in testing of ERP and CRMsolution

Skill SetRequirements :

DesiredSkills andExperience :

• Provenexperience of functional testing in Microsoft Dynamics 365 CustomerEngagement (CE) and Finance & Operation(F&O)
• Solidunderstanding of QA concepts methodologies testing principles andprocesses in testing of ERP and CRMsolution
• Strongknowledge and experienceof :
• Usecase generation automated and manual testing and bug lifecyclemanagement
• Bugtracking and test case management tools (JIRA AzureTFS)
• APItesting (JSON REST) using tools such as Postman and JMeter(performance testing and writingscripts)
• CRMtest automation and Dynamics 365specifically
• Experience / Knowledgeabout ERP implementation methodologies and strong analyticalacumen.
• Excellentanalytical problemsolving and decisionmaking skills; verbal andwritten communication skills; interpersonal and negotiationskills.
• Strongcommunication skills to participate in team discussions ability toexplain complex technical terms for a nontechnical audience makerecommendations and document / explainwork

TechnicalSkills :

• Demonstratedexperience in implementing and integrating Microsoft Dynamics365 / CRM solutions with othersystems
• Extensiveexperience in configuring workflows dashboards forms views andbuild standard or customreports
• Provenexperience in testing external systems / components to integrate withD365CS.
• Solidexperience in developing proper documentation for source codestechnical specification and unit testresult
• Acknowledgedexperiences in providing support and defect fixing duringSIT / UAT / Regression Testing / Deploymentpreparations
• Comprehensiveexperience in supporting incident investigation fix anddocumentation for issueresolution.
• Provenexperience in developing test case test scripts and automatedtesting scripts for functional QA system integration testing anduser acceptancetesting.
• Strongautomation testing or tooling experience using industry standardpractices andkits.
• Solidexperience of use case generation automated & manualtesting and bug lifecyclemanagement.

FunctionalKnowledge :

• Solidexperience and indepth understanding of functional testing inMicrosoft Dynamics 365 Customer Engagement (CE) and Finance& Operation(F&O).
• Demonstratedexperience and proficient in the following technologies : Office 365Power BI PowerApps Microsoft Azure Flow SQLAD
• Indepthexperience assisting with definition and functional design ofconversions and interfaces and functional experience in leadingtechnical team through Microsoft CRM API usage; integrationdevelopment.
• Recognizedexperience of Functional solution design and prototyping experienceleading clients in requirements gathering and documentation (FDDs)and ERP rollout and changemanagement

InterpersonalSkills :

Strongcommunication negotiation skills and ability to participate andlead discussions with business / senior leadership on makingtechnical recommendations and document / explainwork

BusinessKnowledge :

• Demonstratedexperience with Trust Accounting Systems and Financial Applications(Accounts Receivable Accounts Payable GeneralLedger)
• Demonstratedexperience with case management and workflowbasedsystems

Experience and Skill Set Requirements : Must Haves : At least 5+years of experience of software quality assurance and testingexperience, in an Agile / SDLC environment Nice to have : Provenexperience of functional testing in Microsoft Dynamics 365 CustomerEngagement (CE) and Finance & Operation (F&O) Solidunderstanding of QA concepts, methodologies, testing principles andprocesses in testing of ERP and CRM solution Skill SetRequirements : Desired Skills and Experience : Proven experience offunctional testing in Microsoft Dynamics 365 Customer Engagement(CE) and Finance & Operation (F&O) Solid understanding ofQA concepts, methodologies, testing principles and processes intesting of ERP and CRM solution Strong knowledge and experience of : Use case generation, automated and manual testing, and buglifecycle management Bug tracking and test case management tools(JIRA, Azure TFS) API testing (JSON, REST), using tools such asPostman and JMeter (performance testing, and writing scripts) CRMtest automation and Dynamics 365 specifically Experience / Knowledgeabout ERP implementation methodologies and strong analyticalacumen.

Excellent analytical, problem-solving and decision-makingskills; verbal and written communication skills; interpersonal andnegotiation skills.

Strong communication skills to participate inteam discussions, ability to explain complex technical terms for anon-technical audience, make recommendations and document / explainwork Technical Skills : Demonstrated experience in implementing andintegrating Microsoft Dynamics 365 / CRM solutions with other systemsExtensive experience in configuring workflows, dashboards, forms,views and build standard or custom reports Proven experience intesting external systems / components to integrate with D365CS.

Solidexperience in developing proper documentation for source codes,technical specification, and unit test result Acknowledgedexperiences in providing support and defect fixing duringSIT / UAT / Regression Testing / Deployment preparations Comprehensiveexperience in supporting incident investigation fix anddocumentation for issue resolution.

Proven experience in developingtest case, test scripts and automated testing scripts forfunctional QA, system integration testing and user acceptancetesting.

Strong automation testing or tooling experience usingindustry standard practices and kits. Solid experience of use casegeneration, automated & manual testing, and bug lifecyclemanagement.

Functional Knowledge : Solid experience and in-depthunderstanding of functional testing in Microsoft Dynamics 365Customer Engagement (CE) and Finance & Operation (F&O).

Demonstrated experience and proficient in the followingtechnologies : Office 365, Power BI, PowerApps, Microsoft Azure,Flow, SQL, AD In-depth experience assisting with definition andfunctional design of conversions and interfaces, and functionalexperience in leading technical team through Microsoft CRM APIusage;

integration development. Recognized experience of Functionalsolution design and prototyping experience, leading clients inrequirements gathering and documentation (FDDs) and ERP rollout andchange management Interpersonal Skills : Strong communication,negotiation skills and ability to participate and lead discussionswith business / senior leadership on making technical recommendationsand document / explain work Business Knowledge : Demonstratedexperience with Trust Accounting Systems and Financial Applications(Accounts Receivable, Accounts Payable, General Ledger)Demonstrated experience with case management and workflow-basedsystems