Remote Sales Operations Team Leader

Description

With people at the heart of our success, NTT Data is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT Data, what you do matters.

A Career at NTT Data Means :

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive and diverse working environment where you are free to be your best self.

We’re committed to building a people-focused environment where you can shine, no matter who you are.

• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT Data Offer? We’re glad you asked!

• All equipment required for you to be successful in your role
• Virtual paid training
• Comprehensive benefits package (medical, vision, and dental)
• Employee Assistance Program
• RRSP program options
• Short- and Long-Term Disability options
• Rewards and Recognition programs
• Internal career advancement opportunities

Position Overview : The Sales Operations Team Leader’s role will be to provide dynamic and creative leadership across a team of OB Sales Agents while balancing the daily client facing relationship accountabilities.

The Sales team Leader will also be responsible for the operational requirements of the program; and be accountable to ensuring optimized productivity.

A key component of this role will be to energize the team to meet or exceed their full potential by providing coaching and daily feedback.

The role is about enabling skills and leveraging individual’s capabilities to find the best solutions for our clients. This role will be responsible for the sales plan delivery and quartile sales improvements across their front-line team.

This sales-focused role will lead the team to achieve increased KPI delivery and to exceed customer expectations. Position : Sales Operations Team Leader Position Status : Full Time - Remote Hours of Work : Tuesday to Saturday Rotational Shifts Salary : $45,000-$50,000 Must Be :

• Flexible, proactive and results oriented with a history of achieving or exceeding objectives, ideally in a direct sales or OB telesales environment.
• A respected leader and coach who attracts top performing sales professionals and builds high performing teams, who also communicates clear priorities and sense of direction in a constantly evolving business environment.
• Technology enthusiast who understands multiple system interfaces and can quickly grasp workflow and / or reporting data nuances.
• Coach and mentor members of the sales team in order to improve both team and individual sales proficiency.
• Take a major role in partner communication in order to build relationships, negotiate and champion change, and ensure brand experience delivery.
• Develop and refine quarterly performance improvement strategies and execute the tactical implementation of the plans across the program with daily cadence.

Must Understand :

• Performance based goal setting.
• Forecasting and management of sales performance with daily, weekly, monthly, and quarterly cadence.
• Mechanics of lead-based selling; including dialer management (high level).
• What makes an effective coaching conversation and how to effectively close a sale.
• How to enable motivation in others.
• New technology and how to use it in your business, including but not limited to social media, business tools, and mobile apps.
• PowerPoint, Word, Excel, and Microsoft Outlook.

Day in the Life :

• Review and manage daily delivery of all KPIs.
• Manage and report on all performance KPIs to both internal and external partners.
• Coach and develop OB Sales agents to exceed monthly objectives; including documenting and follow up.
• Side by side and remote monitoring for improved performance delivery.
• Calibrate both internally and externally on call flow standards.
• Manage interval level compliance for operating hours and people productivity.
• Assist as needed to resolve customer concerns to optimize customer service experience.

Experience :

• Minimum 1 year sales leadership experience.
• Post-secondary degree or college diploma or certificate in business, human resources, adult learning, or a related field preferred is an asset.
• Exceptional sales coaching skills, including proven performance management delivery.
• Customer centric, responsive with high sense of urgency in meeting timelines.
• Proficient with MSOffice (Excel, Word, PowerPoint) & Google (Docs, Sheets, Slides).

Diversity. Equity. Inclusion.Unleashing the power of being unique.We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT Data what you do matters. Because here YOU can.NBIND