Operations Manager

The Offer

• Work alongside & learn from best in class talent
• Opportunity to make a positive impact
• Great work environment

The Job

Responsibilities

• Assist the CEO in business decisions and projects.
• Communicate with long-term investors via phone, email, video call and in person.
• Use leadership skills to relay effective feedback and drive team members towards achieving company goals.
• Investigate operational issues and provide solutions.
• Solve complex issues (internal and external) as well as extensive Airbnb claims.
• Use Zoho-based software daily to complete tasks, projects and documentation.
• Analyze current systems and propose improvements.
• Work closely with all departments and managers to complete projects and ensure proper communication.
• Manage operational staffing in conjunction with other departments.
• Ensure that Investor inquiries are answered and acted upon.

The Profile

Skills

• Adept at answering inquiries over multiple platforms (email, phone and video call).
• Possess leadership skills, great interpersonal skills and active listening skills.
• Possess problem-solving skills and can adapt to changing situations.
• Adept at communicating, negotiating and establishing relationships.
• Is Comfortable with certain accounting and financial terms.
• Is meticulous with a strong attention to detail.
• Has a positive and optimistic attitude.
• able to work independently as well as part of a team and with other departments.

Requirements

• Minimum of 4 years in customer service.
• Minimum of 2 years of resolving moderate to complex issues (ex : disputes).
• Minimum of 2 years of combined managerial experience.
• Proven experience using AirDNA, Airtable, Excel, Zoho Connect, Zoho Learn, Zoho Project and Zoho Sign.
• Proven professional oral, writing and listening English skills.
• Proven experience with a property management company.
• Proven familiarity with Airbnb and its policies.
• Must have a valid driver's license.
• Must have a bachelor's degree in a relevant field (Business Administration, Commerce, etc.)

The Employer

Our client is a full-service rental management company that maintains vacation properties across Canada.