Customer Service Representative
Who are we?
Richelieu Hardware is a North American leader and an agent for change in a dynamic and creative industry. We are an importer, distributor and manufacturer of specialty hardware and complementary products.
Our customers More than 100,000 customers in North America : kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, residential and commercial woodworkers, and hardware retailers including renovation superstores.
Our team 2,700 people, close to half of whom focus on sales and marketing, and more than 50% of whom are Richelieu shareholders.
Richelieu Hardware is currently seeking an Industrial Sales Representative (Costumer Service) for Southern Alberta.
Position Overview :
Under the supervision of the Industrial Sales Manager, the sales administrator will coordinate new and pre-existing marketing mix awareness to our respective business units in efforts to exceed regional sales targets.
Lunch and learns, trade shows, product awareness, cocktail evenings, mailings, and collateral updates will be scheduled by this position.
More specifically, your main tasks will be :
- Track orders.
- Review inventory rotation reports.CAL-PJC-CAL (Wood coatings).Top clients.Manage forced allocations. Track forecasts.
- Maintain back orders.
- Review contracts-one shots and deviations.
- Coordinate work plan meetings. Sales Representative budget and sales review.Pre-call planning calendars. High Gear sales activities.
Monitor product, customer targets and closing rates.
- Look after collaterals (working demo’s brochures and samples).
- Manage vendor visits.
- Coordinate CKCA, AWMAC, NKBA, AAA, CSC, and IDA representation.
- Sales meeting coordination (inside and outside training).
- Coordinate customer onsite L&L and visits.
- Manage house accounts.
- Onboard paperwork for NEW sales representatives (orientation).
- Planning and running events(shows).
- Build Selling From Phones script for inside sales.
Requirements :
- Candidate must be initiative-taking, meticulous and have strong presentation, communication and preparation skills.
- Proficiency in Microsoft Office - including Word, Excel, Outlook and PowerPoint.
- Demonstrated flexibility to adapt to changes in procedures and job assignments.
- Good interpersonal communication and organization skills.
- Ability to multi-task with an attention to detail.
- Ability to work as part of a team and also independently when needed.
- Demonstrate strong time management.
- Hands on approach to problem solving.
- Excellent customer service skills.
- Able to work well with all internal personnel, outside clients and vendors.
What we are offering
- A balance between work and personal life
- The possibility of having a hybrid schedule
- A dynamic and inspiring environment
- A competitive salary that is based on the market.
- A progressive salary driven by performance and managed by objectives results.
- An Employee Share Purchase Plan (ESPP).
- A group insurance plan to meet your personal needs.
- Competitively priced products
Customer Service Representative
Richelieu in. wants to hire a Customer Service Representative. We are looking for candidates like you! You will be in charge of ..
Customer Service Representative
We are looking for a Wholesale Remarketing Representative with a passion to drive sales while being the.. Responsibilities. Responsible for Direct to Dealer Sales, managing existing customer accounts, and..
Vehicle Wholesale Representative
Use all systems to manage the customer flow to deliver Five Star Customer Service experience. Maintain.. It is our goal to build a workforce that is as representative as the customers we serve. We vow to..
Customer Service Representative
Customer Service Representative Reporting Structure. Reports to Customer Service Manager Job Summary.. We are seeking a highly motivated and customer focused individual to join our team as a Customer Service..