Application Engineer - Technical Customer Support (f/m/d)
Empowering people, creating technology.
Responsibilities :
Analyzes technical information to provide adequate solutions to the client’s sealing needs. Makes recommendations for seal types, materials, and sealing systems.
Assist in the field with seal installation, removal, and troubleshooting of seals and systems.
Responsible for evaluating failed seals as needed and providing a detailed failure analysis with application recommendations in a Seal Failure Report with root cause analyses (RCA), as well as technical recommendations.
Leads Latent / Root Cause Analysis on warranty incidents. Leads warranty response efforts.
Assists in the promotion, selling, and servicing of our products in the Canada territory, consistent with the objectives of the company and the needs of the customer.
Prepares technical proposals, reviews purchase orders, and works closely with the planning / customer service and design staff for the timely execution of quotations and orders such that the department key performance indicators are achieved or exceeded.
Makes and / or reviews drawings and product operation & maintenance manuals when needed.
Project Manager for strategic customers / projects.
Troubleshoots products and systems when required. Documents findings & recommendations in a report.
Assist in developing and maintaining sales tools including surveys, reference lists, status updates, presentations, standard proposals, and technical guidelines.
Represent planning department for external audits (ISO 9001, others).
Support annual inventory process.
Be an active member of the Quality Management System, auditing other departments.
Qualifications : Required :
Required :
- Bachelor’s degree in mechanical engineering.
- 3-5 years of experience in a similar or related position involving seals or rotating equipment.
- Excellent communication / interpersonal skills and strong organizational skills.
Preferred :
- Advanced education or training in mechanical seal technology.
- Thorough understanding of mechanical sealing technologies and their associated equipment.
- Thorough understanding of the ability to judge the form, fit, and function of applicable products for any application.
- Self-motivated, customer-focused, strong work ethic, and commitment to excellence.
- Demonstrated analytical capabilities sufficient to be an effective problem solver.
- Demonstrated interpersonal skills to be an effective team member.
Remote Senior Technical Support Engineer - VOIP, SIP, UC
As an engineer you will have a key role in the business; ensuring that they provide support to their customer's when they raise an issue with the aim to resolving their issue as quickly as possible. You will be able to make the right calls on the priority and urgency on all issues to ensure the upda...
Customer Support Engineer, Plasma Etching - Montreal / Ottawa
In advancing this mission, we are supporting them in the hiring of an Customer Support Engineer - Plasma, who is experienced with troubleshooting and repair of Ion Beam tools including, vacuum systems, RF systems, HV power supplies, PLCs, to join their Plasma team. You'll establish and maintain a hi...
Application Engineer - Technical Customer Support (f/m/d)
Responsible for evaluating failed seals as needed and providing a detailed failure analysis with application recommendations in a Seal Failure Report with root cause analyses (RCA), as well as technical recommendations. Prepares technical proposals, reviews purchase orders, and works closely with th...
Customer Support Engineer
THIS POSITION IS FULLY REMOTE AND NOT BASED WITHIN A FIREMON OFFICEThe Customer Support Engineer will leverage strong technical awareness, research skills, and equally strong customer service skills. For technical issues that cannot be resolved the Customer Support Engineer will follow documented pr...
Technicien en Support Technique Bilingue Anglais/Français Télétravail / Technical Customer Service Agent English/French Remote
The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. A Customer Service Representative is the first person most customers communicate with when they have a problem. Embracing a diverse...
Sr. Application Support Analyst works directly with end users (both internal to the as well as external stakeholders) to troubleshoot technical issues for the Government of Alberta
Application Support Analyst works directly with end users (both internal to the as well as external stakeholders) to troubleshoot technical issues for the Government of Alberta. Receive and respond to inquiries related to applications supported by the Help Desk team. Maintain an understanding of app...
Expert(e) en soutien technique à la cybersécurité - Microsoft Defender pour Office 365 / Cybersecurity Technical Support Engineer - Microsoft Defender for Office 365
As a Cybersecurity Technical Support Engineer - Microsoft Defender for Office 365, you will own, troubleshoot and solve customer technical issues. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamles...
Technical Support Engineer - ESG
Provide Sophos customers with Technical Support within the defined parameters of Sophos Support Services including customers with defined SLAs, with a focus on quality and customer satisfaction, covering our Network products. Provide Sophos customers with Technical Support within the defined paramet...
Customer Service Advisor and Technical Support Advisor - Mobile Devices and Services - Work-at-Home - CANADA
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. Customer Service Advisor and Technical Support Advisor - Mobile Devices and Services - Work-...
systems technical support analyst
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Consult user guides, technical manuals and other documents to research and implement solutions. Provide business systems, network and Internet support to users in response to identified difficult...