Technical Support Engineer - ESG

Role Summary

As a Technical Support Engineer, you will have the opportunity to support our customers and learn cutting edge technologies in the dynamic software security space.

What You Will Do

• Provide Sophos customers with Technical Support within the defined parameters of Sophos Support Services including customers with defined SLAs, with a focus on quality and customer satisfaction, covering our Network products
• Provide advanced troubleshooting via remote sessions to modify customer’s environment towards a resolution that include, but are not limited to : Installation issues, best practice configuration, network troubleshooting, Windows, Linux, Mac and Unix OS configuration.
• Handle technical escalations within team response / resolution targets
• Ability to work weekend and on-call shifts on a rotational basis
• Provide Sophos customers with Technical Support within the defined parameters of Sophos Support Services including customers with defined SLAs, with a focus on quality and customer satisfaction, covering our Endpoint products.

What You Will Bring

• A bachelor’s degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering, or related field
• 3+ years’ experience in the IT field, including experience as a Systems Administrator, or a technical support role supporting Systems administrators.
• Experience with End-User, Desktop and Server Support
• Experience with Linux operating systems through the command line level
• Experience with Active Directory (or any LDAP variant) group policy configuration and deployment
• Experience with cloud virtualization such as Amazon AWS or Microsoft Azure
• The ability to work with complex problems where analysis of situations or data requires a review.
• Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone, and email.

In Canada, the base salary for this role ranges from $50,000 to $84,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package.

A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.

B1#LI-Remote Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description.

We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back we encourage you to apply.

What's Great About Sophos? · Sophos operates a remote-first working model, making remote work the primary option for most employees.

However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.

• Our people we innovate and create, all of which are accompanied by a great sense of fun and team spirit· Employee-led diversity and inclusion networks that build community and provide education and advocacy· Annual charity and fundraising initiatives and volunteer days for employees to support local communities· Global employee sustainability initiatives to reduce our environmental footprint· Global fitness and trivia competitions to keep our bodies and minds sharp· Global wellbeing days for employees to relax and recharge · Monthly wellbeing webinars and training to support employee health and wellbeing
Il y a plus de 30 jours