Vice President, Pensions Services

Position : Vice President, Pensions Services

Position Type : Full-time, Permanent, Management Internal / External

Location : Edmonton, Alberta

Closing Date : Until a suitable candidate is selected

About the role

APS is seeking a collaborative leader committed to the growth and development of their people and fostering a client service mindset.

Reporting directly to the President and CEO, the Vice President, Pensions Services is a member of the executive team participating in the development and execution of APS’s strategic plan.

As the Vice President, Pensions Services, you will be accountable for achieving operational excellence by ensuring that operational and performance objectives are met.

You will ensure compliance with industry regulations, spearhead business development efforts, and ensure the quality and accuracy of pension administration.

You will also provide oversight to reviewing and revising policies and procedures to meet quality and efficiency standards, all while keeping client service at the forefront.

Key areas of oversight and responsibility are :

Strategic vision and leadership : Partner with the CEO and executive team to set financial and strategic goals, implement organizational strategy, and manage key projects.

Develop business strategies and plans that align with both short-term and long-term objectives.

Operations and Client Service Excellence : Oversee and direct the Employer Services, Member Services Centre, Client Operations, Pensions Policy, and Actuarial departments, ensuring service level standards and business operations exceed established metrics and targets.

Support the implementation of client strategies for member, employer, and pensioner services.

Actuarial Services and Policy : Manage the collection and preparation of information to address the administrative impacts, costs, and timing of potential plan rule changes.

Collaborate with APS staff, Alberta Treasury Board and Finance, and pension plan staff to document proposed plan rule changes.

Team Engagement : Lead a team by fostering growth and collaboration through ongoing coaching and development. Act as the chief steward and innovation channel for team operations, cultivating a high-performance, collaborative environment where contributions are recognized.

You will have proven experience in senior leadership roles, demonstrating a vision-oriented mindset and strong organizational skills.

You will excel in strategic leadership, planning and execution, and risk management. With excellent interpersonal skills, you can motivate and inspire teams, fostering an inclusive environment.

The successful candidate will effectively manage relationships with diverse stakeholders. Key competencies include visionary and organizational awareness, problem-solving, and managing change.

We are looking for a forward-thinking, growth-oriented leader with proven operational expertise dedicated to delivering results and maintaining high standards of integrity.

Financial acumen and the ability to manage strategic finance processes are also required.

What you bring to the role

• Master’s Degree with 5-10 years of experience in senior leadership roles, leading large teams in complex operational and business environments, or
• Bachelor’s Degree and a minimum of 10-15 years in senior leadership roles, leading large teams in complex operational and business environments.
• Strong background in client operations, optimizing processes, enhancing efficiency and ensuring high standards of quality and service.
• Advanced knowledge and understanding of the pension industry and competitive climate.

Why choose APS

APS is made up of hard-working, respectful and talented people who understand and invite diversity to the workplace. We take pride in holding ourselves accountable and continuing to meet or exceed service levels for plan members, pensioners and employers.

We ensure they receive quality services because they along with our people are the reason we endure and succeed. And it sure feels good helping hard-working Albertans receive their well-deserved pensions.

We are proud to be one of Alberta’s Top Employers for 2023 and 2024.

What APS has to offer

• Community-minded workplace with a friendly environment
• Vacation starting at 15 days per year, 13 statutory holidays, personal days, plus office closure between Christmas and New Year’s Day
• Competitive benefit package featuring extended health and dental benefits and a 100% employer-paid flexible spending account
• In-house training programs, extensive career development and coaching program, access to external education opportunities and wellness programs
• Discount programs through various partner agencies
• Remote work program based on role requirements

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