RQ08184 - Specialized IT Consultant – Intermediate

Job Description

Responsibilities :

• Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2016, 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism
• Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
• Liaison between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
• Identify application defects and assist in complex trouble shooting and root cause analysis
• Follow all established Service Management process and identify opportunities for improvement

Requirements

Experience and Skill Set Requirements :

Must Haves :

• Microsoft Great Plains 2016, 2018
• Logibec MMS (Materials Management System)
• BSSI HFM (Health Financial Management)
• Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets

Nice to Have :

CCIM - Community Care Information Management (HRIS and MIS) experience

Skill Set Requirements :

Public Sector Experience :

• 2+ years of experience working in the healthcare industry
• Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health

Technical Skills :

Knowledge and Skills / Experience :

• Microsoft Great Plains 2018
• Logibec MMS (Materials Management System)
• BSSI HFM (Health Financial Management)
• AODA compliance
• MS Teams
• MS Excel
• MS Power Point

Service Management Skills :

• Knowledge of Service Management Processes with 5+ years’ experience in supporting remote clients.
• Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
• Experience with Footprints Ticketing Application

Management and Communication Skills :

• Proven track record for building strong working relationships
• Strong interpersonal, and verbal and written communication skills
• Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
• Excellent analytical, problem-solving, and decision-making skills
• Ability to apply strong listening skills to facilitate issue resolution
• A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines

Requirements

Experience and Skill Set Requirements : Must Haves : Microsoft Great Plains 2016, 2018 Logibec MMS (Materials Management System) BSSI HFM (Health Financial Management) Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets Nice to Have : CCIM - Community Care Information Management (HRIS and MIS) experience Skill Set Requirements : Public Sector Experience : 2+ years of experience working in the healthcare industry Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health Technical Skills : Knowledge and Skills / Experience : Microsoft Great Plains 2018 Logibec MMS (Materials Management System) BSSI HFM (Health Financial Management) OTR AODA compliance MS Teams MS Excel MS Power Point Service Management Skills : Knowledge of Service Management Processes with 5+ years’ experience in supporting remote clients.

Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets Experience with Footprints Ticketing Application Management and Communication Skills : Proven track record for building strong working relationships Strong interpersonal, and verbal and written communication skills Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively Excellent analytical, problem-solving, and decision-making skills Ability to apply strong listening skills to facilitate issue resolution A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines