Job Description
Specialized IT Consultant - Intermediate
Pay Rate : Flexible
Location : 56 Wellesley St. West, 2nd Floor, Toronto, Ontario
Contract Length : 5 Months
Work Type : Hybrid
We at Raise are hiring right now for one of our Ontario Public Sector Clients. If you’re interested, apply below for your chance to join a great place to work.
Responsibilities :
- Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2016, 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism
- Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
- Liaison between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
- Identify application defects and assist in complex trouble shooting and root cause analysis
- Follow all established Service Management process and identify opportunities for improvement
Qualifications :
- Proven track record for building strong working relationships
- Strong interpersonal, and verbal and written communication skills
- Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
- Excellent analytical, problem-solving, and decision-making skills
- Ability to apply strong listening skills to facilitate issue resolution
- A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines
Must Haves :
- Microsoft Great Plains 2016, 2018
- Logibec MMS (Materials Management System)
- BSSI HFM (Health Financial Management)
- Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
Nice to Have :
- CCIM - Community Care Information Management (HRIS and MIS) experience
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