IT Team Lead, AB Region

REVUP YOUR CAREER with Dilawri Group!

Dilawri Group of Companies - AB Region is actively looking for an IT Team Lead tojoin the team at Dilawri Group!

ABOUTUS

DilawriGroup of Companies is a Canadian company that represents 76 dealershipsnationally with 8 dealerships plus the Dilawri Collision Centre in Calgary!Dilawri Group offers a performance driven culture that focuses on successthrough teamwork, a passion for excellence and providing an exceptionalcustomer experience.

We strive to provide our employees with not just anotherjob but a career. We offer a promote from within culture , formal trainingopportunities, competitive pay plans, benefits and perks including employeeincentives on vehicle purchases, parts and service.

Underthe supervision of National Manager, User Services Delivery, the IT Team Leadis responsible for managing the day-to-day operations of the IT Department inthe Alberta region.

Monitoring and managing support functions to ensure optimalservice. Maintaining high performance levels for service-related processes.Taking ownership of

escalations,coordinating with resolution parties, and establishing effective communicationwith stakeholders. Ensuring the department is adhering to policies andprocedures set by the organization.

Training, mentoring, and motivating new orexisting team members.

DilawriGroup of Companies and its employees are guided every day by a set of valuesthat serve as the foundation for how we operate.

• Passion for Excellence To be the best, all the time.
• Integrity We are professional, ethical, honest and accountable.
• Teamwork We promote and environment of collaboration and respect.
• Customer Focused We ensure every customer is satisfied.
• Willingness to Grow We continuously innovate and improve.
• Make a Difference We support the communities we serve.

ABOUTTHE ROLE

• Oversee the day-to dayoperations of the IT department.
• Analyzing existing systems andmaking recommendations for upgrades and improvements.
• Communication and adhering toorganizational procedures, policies, and goals.
• Monitoring queues and being thepoint of escalation to ensure timely resolution of inquiries.
• Manage frontline operations andsystems according to best practices ensuring all infrastructure is running atoptimal levels.
• Determining projectrequirements, developing schedules for the team, delegating tasks to ensureprojects are completed to standard.
• Train and mentor new and existingteam members.
• Manage department performance bytracking KPI’s, clearly communication expectations, providing continuous feedback,recognition, and conducting performance improvement plans where required.
• Optimize system performancethrough continual measurement, reporting and analysis of systems.
Il y a 20 jours