Role : Business Analyst - Genesys Cloud, Call Center Technology
Location : Toronto, ON
Duration : Long Term
Role name : Business Analyst
Role Description : -
8+ years' experience as a Product Owner or Business Systems Analyst designing technical IT applications and systems solutions
Strong experience in Genesys Cloud, Call Center Technology is MUST
Strong knowledge of Agile, Safe methodologies is must
Strong technical knowledge and integration experience of Web Services, APIs, API Framework, and SOA
Ability to understand and represent the needs in a software development environment
Knowledge of application architecture systems, networks, security, and enterprise databases
Experience in user interface designs / wireframes using current standard design practices for wireframes
Ability to manage multiple priorities through effective organization and communication
Determine operational objectives by studying business functions and gathering requirements from multiple stakeholders to translate business requirements into software requirements
Collaborate with business and development teams to accomplish successful delivery of IT projects
Design new software / system solutions by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications based on project requirements
Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge
Facilitate communications on process changes, enhancements, and modifications to ensure issues and solutions are agreed to and understood
Contribute and actively collaborate with the team to ensure project goals are accomplished
Strong consultative and advisory skills
Experience in other telecom experience is considered a strong asset
Competencies : Telecom API Management, Web Services.
Thanks & Regards,
Harshaja
Apptoza Inc.
Email : [email protected]
Phone# : 647-953-1625
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