Human Resources Manager

Manager, Human Resources - Alberta

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture.

Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

The Manager of Human Resources is responsible for all aspects of the function, including the design, implementation, and execution of the company’s human resources strategy to support the company’s goals.

This position is a business partner who spans a broad range of responsibilities in many areas, including : cross-functional team leadership and counsel to the senior executive team, organizational development, leadership development, training, full-service recruitment, associate relations, performance management, payroll, benefits, and associate engagement / retention.

Essential Functions

Recruiting and retention of a high performing culture

• Identify, evaluate, and attract great talent for various roles across the company.
• Encourage robust on-boarding plans to effectively integrate new associates.
• Analyze causes of turnover and suggest approaches to drive improvements in associate retention.

Performance Management and Associate Relations

• Implement an effective performance management system with mechanisms for developing associates’ potential and rewarding competencies FirstService Residential needs to succeed.
• Ensure associates see the connection between their work and the company’s strategic objectives.
• Team with supervisors to coach associates to maximize performance and to implement performance improvement plans with non-performing associates.
• Act as an advisor to managers on employment issues, promotions, performance issues and terminations.
• Responsible for incident investigations and labour risk management.

Organizational Development

• Implement and enhance FirstService Residential’s culture of learning.
• Implement effective learning programs for associates to develop operational and leadership skill sets. Includes : New associate orientation, training in community management, and leadership training.
• Manage Leadership Development programs to help recognize and cultivate leaders at FirstService Residential.

Company Culture

• Produce key company-wide communications to convey, enhance and modify company culture to support company goals and drive associate satisfaction.
• Administer the associate engagement survey and action planning process to understand workforce needs at all levels and support the implementation of the necessary training initiatives as indicated by the results.
• Work as a leader and liaison on Regional and National initiatives to enhance the company culture and specifically the experience of the associates.

Payroll, Benefits and Compensation

• Oversees accurate, timely payroll processing for all payroll cycles.
• Suggest approaches for providing competitive compensation and benefits.
• Partner with Regional and National Partners on market perks and initiatives.
• Ensure pay equity through a compensation framework and related processes for maintaining and evaluating compensation rates.

Human Resources Information Systems (HRIS) and Metrics

• Manage the development, maintenance and data integrity of human resources and training information, including recruiting, benefits, and other key data.
• Effectively leverage technology to streamline and enhance HR and Training operations.
• Provide timely and accurate reporting to stakeholders to guide decision-making.

Compliance with regulatory and legal matters

• Lead company compliance with labor law and reporting requirements.
• Direct preparation of information or investigations required for compliance.
• Serve as contact with employment attorney and outside government agencies.
• Identifies legal and compliance issues related to HR and manages the company’s risk and exposure.

Human Resources business plans & operations

• Manage the budget and other financial measures of the Human Resources Department.
• Evaluation of the human resource division structure and team plan for continual improvement of the efficiency and effectiveness of the group as well as providing individuals with professional and personal growth.

Other duties, as assigned

Supervisory Responsibilities

• A strong desire and ability to coach, mentor and develop at all levels.
• Direct report : HR Generalist
• Key partners : Payroll Coordinator, Learning & Development leader

Qualifications & Competencies

• An experienced human resources manager with 3-5 years of progressive leadership experience in Human Resources positions
• Related industry experience an asset.
• An energetic, forward-thinking and creative individual with high ethical standards.
• A people advocate and business partner with sound technical skills, analytical ability, good judgment and strong operational focus.
• A well-organized and self-directed individual who is a proven team player.
• An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills.
• A good educator who is trustworthy and willing to share information and serve as a mentor.
• An excellent facilitator who is experienced in resolving conflicts between different parties.
• A decisive individual who possesses a strategic focus as well as an operational, implementation and detail oriented perspective.
• Diverse experiences in managing a range of administrative areas of responsibility.

Education

• Bachelors’ degree or diploma in Human Resources or a related field.
• Specialized and current training in employment law, compensation, training, organizational planning, organizational development, employee relations, and workers safety preferred.
• Active affiliation with appropriate Human Resources networks and organizations and ongoing community involvement preferred.

Analytical Skills

Excellent analytical, quantitative and qualitative reasoning skills.

Certificates, Licenses, Registrations

Specialized Human Resources certifications such as CHRM or HRP preferred

Work Environment

The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Consistent and regular attendance required.
• May require some driving, must have a valid drivers license.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.