Bilingual Service Desk Specialist
Our client in the insurance industry is seeking two dedicated and skilled Bilingual Service Desk Specialists. These roles involve providing technical support to the Advisor community ensuring quick and effective resolutions to issues and enhancing overall client satisfaction.
If you have a passion for customer service a knack for problemsolving and are fluent in both English and French this could be the perfect opportunity for you.
What is in it for you :
Hourly salary of $24 to $25 based on experience.
6month contract with the potential for permanent employment.
Fulltime position : 37.5 hours per week.
Rotating shifts : Monday to Friday starting between 8 am and 12 pm.
Enjoy the flexibility of hybrid work.
Join a passionate and inclusive team of professionals.
Responsibilities :
Serve as the first line of support for the Advisor communitys technical issues.
Collaborate with the IT support team to proactively develop solutions.
Facilitate quick resolution of client issues to help them return to work promptly.
Liaise between Advisors and ATS Specialists to schedule technical support.
Manage ATS Specialist calendars and effectively assign work.
Apply a resourceful and creative problemsolving approach.
Address and triage email support queries.
Determine the best way to assist clients by carefully listening and asking pertinent questions.
Utilize the Knowledge Base (KB) to search for solutions using key words.
Seek assistance from more experienced colleagues and coaches both in person and through online realtime group chats.
Log call details to track and learn from client interactions improving future experiences.
Escalate issues to specialized teams when necessary keeping clients informed of the next steps.
Share experiences from calls to maintain and enhance the Knowledge Base contributing to service improvements.
Identify opportunities to streamline daily tasks adding value to the team and clients.
What you will need to succeed :
1 year of experience in technical troubleshooting.
1 year of experience in call centers or IT.
Technical experience preferably with Active Directory ServiceNow and Windows.
Strong customer service skills with a focus on client relationships.
Bilingual in English and French (spoken and written).
Why Recruit Action
Recruit Action (agency permit : AP2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses.
Only candidates who match hiring criteria will be contacted.
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