Director, Employee Experience Technology Engineering

Job Description

The Director, Employee Experience Technology (EET) Engineering is accountable for the design, life cycle management and implementation of a range of technologies for all Sun Life employees.

The Director of the Engineering team will oversee Engineers responsible for global endpoint solutions (Windows, Mac, Mobile devices) including operating systems (Win11, MacOS, iOS, Android) critical software component ownership, software delivery mechanisms, SCCM, JAMF, Hardware provisioning solutions, and future cloud direction for MS Intune and Autopilot.

Platforms include VDI and Citrix desktop and application virtualization. Engineering responsibilities extend to Active Directory design and security including legacy and modern authentication options involving ADFS, AzureAD, SSO, MFA, PKI, GPO.

This role includes a focus on Desktop and Collaboration environments involving Microsoft technologies using M365 services (GraphAPI, Azure applications, Teams) including other Collaboration services (Miro, Box, Meta Workplace as examples).

Responsibilities include engineering for eMessaging services (Cisco / FireEye / Abnormal).

The Director of the Engineering group is responsible for the strategy, design, implementation, and support of these mission critical solutions, with a focus on automation and scripting (Powershell).

As a member of EET you will be working with Security, Business, HR, Operations in a team environment to support secure, robust and reliable Desktop and Collaboration solutions to meet the evolving needs of our internal clients.

As the successful candidate for this role, your knowledge of Desktop, Operating systems, Directories, Collaboration tools, Scripting, troubleshooting skills, Analysis techniques and experience working with Microsoft products and services, will help you provide decisive support and leadership in the Employee Experience Technology group.

Qualifications

• Effective people management skills with the ability to inspire and develop engineering managers and their engineering teams.
• A strategic mindset and strong stakeholder collaboration skills to shape the engineering roadmap of our global technology endpoints.
• University degree / college diploma in related discipline(s) or equivalent work experience, and / or 7+ years of industry experience in the IT industry
• Expert understanding of Active Directory and group policy objects (GPO), federated services, AzureAD Cloud modernization
• Experience in desktop management and desktop operating system support for Win10 / Win11
• Expert understanding of PC hardware integration processes, procurement and deployment
• Experienced in Mobile Device Management (Intune, JAMF, Mobile Device Operating systems)
• Familiar with Windows Server, VDI -VMware, AWS workstation, M365, Citrix, PKI.
• Familiar with eMessaging services : M365, Cisco, FireEye, Abnormal, DMARC (MX / SPF / DKIM), DLP
• Experienced with Microsoft M365, AzureAD, MS Endpoint Management, Intune, Autopilot, and Cloud services
• Proven managerial, people management skills.
• Proven troubleshooting, problem solving, and development skills

Preferred skills

• Flexibility, ability to change priorities quickly, and capacity to handle multiple tasks
• Self-directed and proactive; thinks beyond the immediate problem
• Strong troubleshooting and research skills used to match technology solutions to business needs including estimation, project sizing and project management.
• General knowledge of networking, servers, storage and data security concepts
• PowerShell scripting and development knowledge
• Experienced with Microsoft and Cloud Technologies
• Broad multi-platform and multi-industry experience
• Familiarity with Agile Infrastructure delivery
• Familiarity with various end user computer platforms (Windows, Mac, VDI, Citrix, iOS, Android)
• Microsoft MCSE certifications and scripting

Responsibilities

• Accountable for the Engineering team responsible for mission critical Infrastructure, Desktop, Mobile and Collaboration services supporting the global organization.
• Accountable for the design and delivery of scalable, cost effective, secure technology solutions for end user computer platform and infrastructure services that align with the global technology roadmap
• Accountable for a suite of desktop and collaboration tools applications ensuring that these products are patched and remain current with the vendor’s product roadmap and aligned with the requirements of the business
• Accountable for the underlying infrastructure that supports desktop, directory services including on premise, cloud and AWS / Azure capabilities
• Responsible for the engineering artifacts and roadmaps, pro-actively identify service improvement opportunities and feature enhancements and resolve team and / or individual technology knowledge gaps
• Responsible for the design, build, testing and documenting of solution designs and to ensure operational transition through formal and informal knowledge sharing, using industry standard techniques.
• Responsible for team members having Product Steward roles for ensuring products are maintained current with the vendor’s product roadmap and aligned with the requirements of the business
• Subject Matter expertise for managing and creating the engineering artifacts and roadmaps, pro-actively identify service improvements, feature enhancements and resolving team, individual technology knowledge gaps
• As Technical lead, design, build, validate, test and document solution designs and ensure operational transition through formal and informal knowledge sharing, using industry standard techniques.
• Additionally ensuring the Engineering group :
• Develops and maintain design specifications that meet technical, functional and non functional requirements and conform to service definition, geographical requirements, and architecture & security standards
• Designs and develop infrastructure solutions that enhance the management, stability, security, disaster recovery and cost effectiveness of the global end user computing environment
• Maintains documentation on all technical services and solutions in compliance with accepted service design standards
• Communicates frequently and effectively with client service peers; client interaction is key to managing expectations, assessing needs, and customizing solutions
• Works with operational support teams to collect, analyze and report on incident and problem data with a view on continuous improvement, and capacity management
• Interacts with various business and technical support teams across the organization including networking, servers, storage, security, service desk and front line support.
• Involved in Security reviews and remediation, Audit reviews and remediation.

What’s in it for you?

• Great Place to Work® Certified for Most Trusted Executive Team in Canada 2024 and 2023
• Great Place to Work® Certified for Best Workplaces in Canada 2024 and 2022
• Great Place to Work® Certified for Best Workplaces for Women in Canada - 2024
• Great Place to Work® Certified for Best Workplaces in Ontario - 2023
• Great Place to Work® Certified in Canada in Financial Services and Insurance 2023
• Great Place to Work® list for Best Workplaces for #HybridWork 2022
• Great Place to Work® list for Best Workplaces for Professional Development in Canada 2022
• Named Best Places to Work by Glassdoor 2021 and 2023
• Canada Award for Excellence for Mental Health at Work - 2021
• Flexible hybrid work model.
30+ days ago