Compliance Officer

Description

:

PURPOSE OF POSITION

As a member of the Market Conduct team, you will apply your knowledge and experience in one or more of

the FSRA regulated sectors to manage a caseload that involves analyzing and addressing consumer

complaints of misconduct or allegations of breaches involving business practices of financial service

institutions and intermediaries (such as mortgage brokers/agents/administrators and insurance agents).

KEY RESPONSIBILITIES

• The primary responsibility of this role is the intake of consumer complaints and telephone or
• email inquiries from internal and external stakeholders, and responding to escalated
• inquiries.
• Managing a caseload of complaints and systemic issues that includes assessing the severity
• of each case, prioritizing as required, communicating with parties involved, and preparing
• accurate and timely case reports of inquiry/complaint follow-up and resolution, including the
• issuance of compliance letters as warranted.
• Monitoring regulated industry conduct and activities to proactively identify potential negative
• or unfair business practices, and to highlight conduct issues that may contribute to systemic
• trends that impact consumer protection and the financial services industry.
• Providing technical advice to financial institutions and intermediaries related to the
• interpretation and application of FSRA’s compliance requirements and facilitating business
• practice solutions to resolve complaints.
• Providing input to market conduct procedures, processes and standards, and to new or
• proposed revisions to legislation and policies.
• Conducting research, fact-finding inquiries and analysis to prepare identified files for referral
• to FSRA’s Case Management Committee to escalate enforcement action, or to assist with
• examinations for specific compliance concerns

QUALIFICATIONS

Education and Experience

• Proven knowledge and experience in a relevant regulated financial services sector
• Knowledge of compliance standards for insurance or lending institution activities
• Understanding of conduct analysis, risk-based theories and principles
• Well versed in policy/legislation interpretation for Acts and regulation administered by FSRA
• relevant to your sector of expertise, for example the Mortgage Brokerage, Lenders and
• Administrators Act
• Knowledge of regulatory tools such as progressive discipline, remediation plans and
• warning letters
• Proficient in mediation, persuasive, or conflict management techniques to facilitate the
• resolution of complaints
• Understanding of accounting and internal audit principles and practices including financial
• analysis for the review and assessment of financial and business records, statements and
• processes, is an asset
• Knowledge of research and analytical techniques and methods to gather information,
• conduct research; interpret data and prepare findings
• Strong knowledge and experience with various software applications

Knowledge and Skills

• Excellent oral and written communication skills to interact with consumers, prepare compliance letters and draft executive correspondence.
• Advanced analytical and problem solving skills to interpret findings, assess the nature and seriousness of identified issues, facilitate and mediate solutions.
• Ability to manage a caseload of varied complexity within stated timelines.
• Relationship management and interpersonal skills to promote resolution of complaints.
• Research, information gathering, and analytical skills using a broad range of sources.
• Excellent team membership skills to work cooperatively and collaboratively with colleagues.

#LI-Onsite

Compensation Grade:

Grade 228-OPSEU ADM

Compensation Range:

$1,478.60

-

$1,892.29

Bargaining Unit:

OPSEU

Job Code:

Job Code: 20207

Employment Type:

Regular

Scheduled Weekly Hours:

36.25

FSRA is committed to ensuring equity in employment. Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals. Accommodation is available under the Ontario Human Rights Code.

NOTE: ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED