Technical Support Specialist (Networking)
Fortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers.
The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and testing.
Job Responsibilities :
- Basic troubleshooting on the core Fortinet products - Fortigate
- Collection, analysis and change recommendations of configuration information
- Collection and analysis of customer system information
- Recommend corrective actions based on analysis
- Provide Customer education where needed due to gaps in networking, product knowledge etc.
- Consultation of technical documentation, bulletins and release notes for known problems
- Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions.
- Follow up on technical cases including proper escalation and management of the case until case closure.
- Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation
Job Experience Required :
- 3+ years of experience in a technical support or system administration role in a networking / security company or equivalent education
- Deep working knowledge of operating systems Windows, OSX, Linux
- Strong understanding of TCP / IP, routing protocols, L2 / L3 switches.
- Experience with security products -firewalls, IDS / IPS, VPN, virus scanning.
- Strong troubleshooting and problem-solving skills
- Previous call center experience, preferably supporting data networking products and / or security products is desirable.
- Strong communication skills, both written and verbal.
Educational Requirement :
- Bachelors degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
Technical Support Specialist (Networking)
Fortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. Previous call center experience, preferably supporting data networking products and/or security products is desirable. The Su...
Int. Technical Support Specialist to configure and administer Amazon Connect Contact Centre solutions for our large Insurance client
Technical Support Specialist to configure and administer Amazon Connect Contact Centre solutions for our large Insurance client. Provide technical support and guidance to contact centre operations teams and end users. ...
Technical Customer Support Specialist
You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We a...
Bilingual Technical Support Specialist
You will be a part of our frontline support team made up of highly skilled and professional Technical Support Specialists. Your work will also be collaborative, working together with other support representatives in multiple support locations to serve our customers. Experience in a technical support...
Technical Support Specialist
Reporting to a Technical Support Team Lead, the Technical Support Specialist ensures critical customer issues are resolved quickly and accurately. Experience in a customer service or technical support role • Exceptional skills in problem solving, time management, and verbal/written communicatio...
Automotive Technical Support Specialist- WZ
The overall purpose of this position is to provide Hyundai vehicle technical support to the Company’s Dealer Network so that problems are documented and issues resolved in a timely and satisfactory manner. Respond to dealership requests for technical assistance via phone or electronically. Diagnose ...
Technical Support Specialist I, FME Form
Safe Software is looking for an FME Form Technical Support Specialist (Level 1) to provide unparalleled support and continue to build upon Safe’s legacy of excellent customer service. Technical Support Specialist I, FME Form. As a Technical Support Specialist, your focus will be to share our collect...
Documentation & Training Specialist, Technical Customer Support
The Documentation and Training Specialist in Technical Customer Support is responsible for assisting Support teams by providing, maintaining, and delivering essential, up-to-date, and accurate training and documentation. Overhaul and reorganize content, navigation, and access workflows to ensure Sup...
Senior Desktop Support Specialist to provide technical assistance and troubleshooting in a Microsoft environment.
Senior Desktop Support Specialist to provide technical assistance and troubleshooting in a Microsoft environment. The successful proponent will provide on-site & remote technical assistance as the first point of contact for staff experiencing issues with hardware & software. ...
Technical Support Specialist 2
Previous JobJob TitleTechnical Support Specialist 2 - RCMP Support ServicesNext JobApply for JobJob ID5489LocationCity of SurreyFull/Part TimeFull-TimeRegular/TemporaryRegularAdd to My Favorite JobsEmail this Job. ...