Lead Furniture and Decor Consultant

Company Description

West of Main Custom Homes, Remodels & Interior Design is an Ottawa-based international award-winning design firm specializing in custom homes, large-scale remodels, and renovations.

With a diverse portfolio covering residential builds, model homes, and restaurants, we are dedicated to attracting unique projects in both residential and commercial design.

Our design philosophy combines natural elements with modern pieces to create a chic, elegant, and timeless style. Our mission is to achieve our client's goals through innovative, intelligent, and creative solutions inspired by designs from around the world.

Role Description

This is a full-time, on-site role located in Ottawa, ON for a Lead Furniture and Decor Consultant. As a Lead Furniture and Decor Consultant, you will be responsible for providing exceptional design advice and guidance to clients.

Your day-to-day tasks will involve collaborating with clients to understand their vision and preferences, developing design concepts, sourcing materials and furnishings, creating mood boards, and overseeing the implementation of design projects.

A key aspect of your role will be building and maintaining strong client relationships while delivering high-quality design solutions.

Key Responsibilities :

• Oversee and manage the West of Main Shoppe team, including managing the hiring, training, and supervising of the Shoppe employees.
• Lead and consult on Shoppe Decor Consultations and Furniture and Decor Projects.
• Maintain supplier relationships and establish new ones.
• Assist Co-Owner and Principal Designer with buying.
• Oversee inquiries via email, phone, and social media to ensure all customers are responded to promptly.
• Provide guidance and mentorship to team members in a weekly 1 on 1 meeting.
• Provide critical feedback and training to ensure everyone communicates and provides our customers with the same cohesive style.
• Coordinate with Customer Service and Shipping Logistics to provide exceptional and detail-oriented service.
• Communicate weekly with the Principal Designer to provide updates, and always be willing to ask questions, learn, and offer constructive feedback.
• Collaborate and communicate with internal department leaders to resolve any issues or concerns and optimize the flow of orders from draft to delivery.
• Implement creative strategies to ensure a positive attitude among the team.
• Manage all refunds, exchanges, and / or supplier credits.
• Manage the showrooms and ensure products are properly displayed and tagged.

Qualifications

• Strong knowledge of interior design principles and techniques
• Experience in residential and commercial design projects
• Proficiency in design software and tools
• Excellent communication and interpersonal skills
• Ability to understand and interpret client needs and preferences
• Strong attention to detail and organizational skills
• Ability to manage multiple projects and meet deadlines
• Proven ability to work well in a team
• Knowledge of current design trends and styles
• Bachelor's degree in Interior Design or related field is preferred
• 3 years of experience with AutoCAD is a must.

We are looking for someone to hit the ground running, who has experience with leading decor projects, using AutoCAD, and is prepared to wear multiple hats to help grow West of Main.