Database Operations Engineer

Job Description

The Opportunity

Manulife is seeking a results-oriented SQL Database Operational Engineer committed and self-motivated with exceptional technical skills in SQL Server on Azure cloud (i.

e., IaaS & PaaS) to join our team. The team is responsible for analyzing, troubleshooting, building, and maintaining complex backend databases in support of multiple business applications.

Work location : Waterloo - ON, Canada Or Toronto - ON, Canada

Work arrangement : Hybrid (3 days in Office, 2 days from Home); Working remotely is not available.

Role requires to be on-Call production support rotation including after-hours / weekend duties.

Roles & Responsibilities :

Coordinate, plan and perform database migration activities from on-prem to azure (PaaS & IaaS) and across azure subscriptions

Lead complex troubleshooting or escalated technical issues over a significant population of affected software or equipment

Manage backups, recovery procedures, DBCC utilities, index maintenance job, database & disk space management

Manage database refresh jobs

Recommend on stored procedure optimization, performance tuning & index tuning

Developmonitoring strategy / implementation pattern for monitoring of SQL server in Azure cloud using New Relic

Build and maintain customized dashboard and alerts

Improve on operational efficiency by designing and adopting automated tools / utilities to reduce toil

Works closely with IT project managers, programmers, architects on currency initiatives

Planning, developing, testing and execution of Disaster recovery processes

Champion the culture of reliability mindset by embarking on opportunities to implement self-healing database solutions

Maintain security, compliance, database hardening, encryption standards, audit, and access control frameworks

Oversee implementation and maintenance of database setup, installation, configuration & monitoring

Consult, guide & mentor team members

Participate in on-call support rotation including after-hours / weekend duties

Must have knowledge and experience in :

Total 4 - 7 / 8 years experience

SQL server 2019, 2017 & 2016 Azure (IaaS & PaaS) cloud platforms

Data Migration tools such as Data Migration Assistant, Data Migration Services, Azure Data Studio

Azure Geo Replication for High Availability

High Availability Solution-Clustering & Always On

Database backup / restore and disaster recovery

SQL server Profiler, Extended Events, Query Store and Database Engine Tuning Advisor (DTA) for performance

24 x7 dedicated support for SQL server production server

Database alerts and monitoring for Azure cloud platform

Azure Active Directory (Entra) & SQL authentication

Database migration from on-prem to Azure cloud

Performance tuning and Query Optimization

Database hardening and security standards like TDE, SSL / TLS and auditing

Azure provisioning through automation tools such as IAC (Terraform), CI / CD i.e. Jenkins, Flyway, GitHub Actions

Cryptographic key management using Azure Key Vault (AKV)

Database health check, reports, and metrics

Proficiency in :

Database Management : MS SQL, MongoDB Atlas, Azure SQL, SQL MI & Cosmos

Programing Languages : Java script, Python, PowerShell, Terraform & AZ CLI

Database Programing : XML, MySQL and T-SQL

CI / CD Pipelines : Jenkins & GitHub

Network & Access : NSG, VNet and Subnets, AD Roles and Responsibilities

Database Monitoring : Foglight & NewRelic

Standard Operating Systems : Unix, Linux & Windows

SQL Server : SQL Server Management Studio, Profiler, Replication,

Patching & Database Tuning Wizard

Experience in :

Agile and DevOps principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new features

Lead and have the ability to consult on high profile incident calls comprising of cross functional teams and senior leaders

Skilled to collaborate and build relationships with Manulife business and risk partners

Data driven decision making skills

Having the ability to quickly learn and pivot to newer technologies as required

Ability to adopt and change with Manulife corporate culture

Good organizational and problem-solving abilities that enable you to manage through creative abrasion

Excellent verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes

Able to achieve most tasks using own judgement

Can lead smaller groups when required

Good analytical skills, copes with complex situations through deliberate analysis and planning

Qualifications

BSC Information Systems / Computer Science, or equivalent

4 - 7 / 8 years’ experience managing production SQL Server environments Azure (70%) On prem (30%)

Nice to have :

Database : PostgreSQL

Platform : AWS

AIOps tool : Moogsoft

SQL Server : Resource Governor & SSRS

Analytics : Utilizing Azure Databricks, ADF, ADLS, and Synapse to design and develop end-to-end data pipelines supporting data ingestion, curation, visualization, and delivery

Certification : Microsoft DP-300

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.

At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.

4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under 945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife / JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers toprovideequal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

All information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife / John Hancock policies.

To request a reasonable accommodation in the application process, contact

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Waterloo, Ontario

Salary range is expected to be between

$74,270.00 CAD - $137,930.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training.

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.