Customer Delivery Engineering Technical Leader-DC/ACI (HTTS) 1418946.

The successful applicant will be performing work in Canadian Critical National Infrastructure and / or Canadian government classified environments, and therefore, must be a Canadian Citizen or Permanent Resident.

This position may also perform work that the Canadian government has specified can only be performed in country by a Canadian citizen.

Government of Canada SECRET Level clearance is desired or the successful applicant must be able to obtain a Canadian Government Security Clearance What You’ll Do As part of Cisco Canada’s Public Sector Canadian Secure Technical Services (CSTS) team, you will :

• Provide 2nd and 3rd Tier consultation / troubleshooting to debug broad, complex unique network topologies with mixed media protocols to Large Enterprise Cisco customers on for Cisco Data Centre, ACI, UCS etc.
• You will work as part of a collaborative cross-functional team to provide support to customers during critical network issues as well as managing a case load of criticality issues.
• You drive customer satisfaction and strive for total customer success. You identify, document and resolve issues reported by our customers.
• You solve problems of diverse scope and complexity where the problem analysis requires further evaluation of various factors and correlation of data.
• Provide systems / product training to customers, and contributing towards building a knowledge base for customer support and internal partners.
• Interacts across other High Touch Technical Services teams and development teams at peer level.
• You lead problem resolution efforts with internal stakeholders including : HTOM, HTE, TAC and product engineering.

Who You’ll Work With Cisco Canada’s government and public sector customers receive personalized services from a dedicated team of engineers as part of the Canadian Secure Technical Support (CSTS) services team.

As part of the Cisco Canada Customer Experience organization (CX), the CSTS team provides leading-edge technical support services to meet the needs of Canadian government and public sector organizations.

As a part of the CSTS team, you will be actively engaged with customer’s engineering and operations teams well as a variety of Cisco stakeholders : service delivery, service sales, customer account teams, and product engineering teams.

You will build strong relationships with the customer to develop as a trusted technical resource. The Cisco HTTS Collaboration team works on complex, challenging issues with some of Cisco's top customers.

It's a great opportunity to master the latest technology and products, while working with a technically diverse and supportive team.

Grow your skills in a dynamic, team oriented environment and join some of the industry's brightest minds in deploying and supporting today's most advanced Internet technologies.

Who You Are Minimum Qualifications

• Canadian Citizenship OR Permanent Resident with ability to obtain a Canadian Government Security Clearance.
• Live in Ottawa, Canada or willing to re-locate.
• Problem-solving & troubleshooting methodology.
• Strong communication skills - facilitation / conflict management.
• Ability to think and operate independently in a highly collaborative working environment, especially when working remotely and with remote colleagues.
• A team player focused on customer success.
• BS in a technical field (CS / EE preferred) or equivalent with 8+ years of relevant experience

Skills / Competencies.

• Data Switching guru - You have strong analytical and troubleshooting skills across Cisco platforms and multi-vendor skillset.
• In-depth knowledge of the following areas : Data Centre Networking and Data Centre Products.
• You are a trusted resource in the areas of Nx-OS, IOS-XR, IOS-XE and its underlying platforms and technologies (Routing & Switching protocols, Datacenter technologies and related capabilities).
• Data Center Layer 2 overlays for example VXLAN, EVPN and Layer 2 security features for example port security, MACsec, ACL, private VLANs, Layer 3 Overlay Protocols.
• Network management protocols for example PTP, NTP, DNS, DHCP.
• Experienced level knowledge in the areas of : IP internetworking, LAN Switching Protocols (MPLS, CEF, Trunking (), STP, HSRP, LACP / PAGP), IP Routing protocols (IGRP, OSPF, EIGRP, BGP), QoS, Multicast, MPLS.
• Troubleshooting experience using wireshark, or other protocol analyzer.
• Experience with the following products / solutions is HIGHLY desirable : Cisco Nexus 2000, 3000, 5000, 7000 , 9000, ACI.
• Strong experience supporting client servers (blades and rack systems).
• Previous experience providing high level technical support within a Server / Storage environment and Knowledge of installing controllers, drivers and networking components.

Knowledge of fiber channel operation and protocols.

• Expertise on UCS-B,C series and Knowledge of server OS Windows, Vmware, Linux.
• Troubleshooting experience within Ethernet and / or SAN environment.
• Professional or Expert Level network certification (CCNP, CCIE) or equivalent technical / networking knowledge is preferred.

Desired Qualifications

• Bilingual Fluency (Canadian French & English).
• Previous experience with incident management, reactive support, operations or troubleshooting complex technical problems is an advantage.
• Familiar with network programmability, automation, and virtualization.
12 days ago