Product Support Expert (Remote)
As a Product Support Expert, you will :
- Provide top-notch client service via telephone and email; you'll be a part of an award-winning customer service team!
- Handle professional service requests; sometimes our clients require hard copies of their data for their records.
- Be detail-oriented and curious; asking great questions & showing initiative leads to continuous learning opportunities here at Firmex.
- Advise our technical development team of possible bugs & client product requests; you’ll help us make data-driven decisions to drive our business forward.
- Participate in our work from home on-call rotation; you will be compensated for your additional efforts in providing our clients with the 24 / 7 service they depend on.
What you'll need to be successful as a Product Support Expert :
- Love helping others through active listening, problem-solving and empathetic interactions.
- Are technologically literate and enjoy learning about new software.
- Exercise excellent written and verbal communication skills.
- Ability to multitask and are highly organized.
- Like to take initiative and demonstrate analytical decision-making skills.
Product Support Expert (Remote)
As a Product Support Expert, you will:. What you'll need to be successful as a Product Support Expert:. Advise our technical development team of possible bugs & client product requests; you’ll help us make data-driven decisions to drive our business forward. ...
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