Network Operation Center Analyst
At CN, we work together to move our company and North America forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion.
From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks.
You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM.
The careers we offer are meaningful because the work we do matters. Join us!
The primary objective of the Telecom Network Operations Center is to monitor, manage & support CN networks & Network carried services with a goal to offer optimum Network availability to our internal & external customers.
The Candidate should have at least 3years of experience in the IT field. Its primary responsibility would be to support the CN IT Telecom’s Core Network.
Excellent knowledge of the following environment’s is a must : Fibre optic, MPLS & Microwave technologies. The position also requires the ability and skills to troubleshoot, isolate & resolve incidents.
The selected candidate must be a resident of the great Montreal Metropolitan.
Description :
- Shift work 7 / 24 ( Rotating 12 hrs shift work include days, evenings / nights & week ends .)
- Provide level 1 & level 2 Incident solving support on all Telecom services.
- Track, follow up, coordinates work activities regarding Telecom incidents.
- Provide technical expertise to CN Field Technicians.
- Manage CN IT Telecom trouble tickets.
- Event Management of CN Core Transport Network.
- Manage and coordinate CN Fiber restoration and maintenance activities.
- Oncall pager duty (rotation)
Skill set :
- Hands on experience of telecommunications hardware and management platforms
- Experience with telecom configuration, management and monitoring
- Knowledge of the common sources of trouble in telecommunications equipment and lines
- Operational and results focus
- Professional customer orientation
- Solid problem solving skills
- High energy, multi-tasking skills
- Engages and inspires passion motivates people
- Tactful and exercises good judgment.
- Process driven and able to turn strategy into tactical actionable tasks.
- Creativity and strong analytic skills
- Time management skills and prioritization
Assets :
- Understanding of ITIL processes
- NRS I / Nokia Network Routing Specialist or CCNA or equivalent
- Bilingual Candidate (English & French) is an asset.
- Technical experience in the field of telecommunications (3 years)
- Experience in a NOC (Network Operation Center)7 / 24 environment is an asset
- Knowledge Organisational & process framework (ITIL) is an asset
- Experience in the different activities associated to fiber optic management
- Knowledge in Facility management( Power plant, HVAC, Telemetry)is an asset
- Experience working in a large IT organization
The Telecom Operation team is required to be familiar with the
following communications technologies and protocols :
- Ethernet, TCP / IP and related protocols
- IS-IS , BGP routing protocs
- TDM (Time-division multiplexing)
- SHDSL(Single-pair high-speed digital subscriber line)
- Microwave Alcatel (Alcatel MPR9500)
- MPLS Alcatel(7750,7705)
- CWDM / DWDM(Optelian, CIENA 6500)
- Data radio Point to Point and Point to multipoint (Cambium, Redlines)
- AC and DC Power Systems / HVAC
Analyst, Operations - Distribution Center
Location: Boucherville Distribution Center Your role: Create short-term inbound and outbound projections/reports utilizing historical and supply- chain data Create labour and building utilization forecasts by analyzing historical data and sales forecasts Partner with Operations to efficiently...
Network Operation Center Analyst
The primary objective of the Telecom Network Operations Center is to monitor, manage & support CN networks & Network carried services with a goal to offer optimum Network availability to our internal & external customers. Experience in a NOC (Network Operation Center)7/24 environment is an asset. Fr...
Analyst, Operations - Distribution Center
Reporting to the Operational Efficiency Supervisor, and partnering with various departments, the Opeational Efficiency Analyst is responsible for creating the Distribution Center long-range plan, including understanding the risks related to the capacity of the building and recommending a labour plan...
Service Offering Manager - Network Operation Center
His / Her primary role is to manage the day-to-day operation of the Network Operations Center ( 7/24 ) and telecom environment in a stable, secure and cost-effective manner through strong working relationships with all product or service providers in accordance with agreed performance levels. He / S...
Analyst, Operations - Distribution Center
Analyst, Operations - Distribution Center. Reporting to the Operational Efficiency Supervisor, and partnering with various departments, the Opeational Efficiency Analyst is responsible for creating the Distribution Center long-range plan, including understanding the risks related to the capacity of ...
Bilingual Security Operation Center Analyst - SOC team
As a member of the Security Operations Center team within the Chief Security Office at TELUS you will be part of a growing national team that monitors and responds to security incidents for our managed security services customers and TELUS. As part of the 24x7 Security Operations Center team, you wi...
Network management analyst, IT operations
As an Intermediate Network Analyst in the IT Security Infrastructure and Assets Operations team at National Bank, you’ll be an expert in resolving network incidents as well as carrying out various change requests. Process various network operational requests in a timely manner. Very good knowledge o...
Network management analyst, IT operations
As an Intermediate Network Analyst in the IT Security Infrastructure and Assets Operations team at National Bank, you’ll be an expert in resolving network incidents as well as carrying out various change requests. Process various network operational requests in a timely manner. Very good knowledge o...
Supervisor, Network Operations Center (2nd shift)
As the 2nd shift Network Operations Center (NOC) Supervisor, you'll lead a skilled team handling incident and problem management across a wide range of WAN technologies and managed sites. Lead and supervise a team of 2nd shift NOC analysts to resolve network-related issues efficiently. You must poss...
Senior Data Analyst
Well-rounded experience in the whole data lifecycle management and hands-on experience in the following data management domains: dimensional and relational data modeling, data quality, SQL programming (minimum 5 years), ETL development, metadata management and master data management, business intell...