Network Operation Center Analyst

Job Summary

The primary objective of the Telecom Network OperationsCenter is to monitor, manage & support CN networks & Network carriedservices with a goal to offer optimum Network availability o internal &external customers.

Candidate should have at least 3 years of experiencein the IT field. The candidate’s primary responsibility would be tosupport IT Telecom’s integrated services, applications and infrastructure andtroubleshoot application network performance issues.

Excellent knowledge of the following environment’s a must : Wireless technologies, Proxy, DNS, DHCP, IP internetworking includingMPLS.

The position also requires the ability to troubleshoot andisolate problems that may arise at the different layers of the OSI model acrossa multitude of different technologies.

The candidate will also be expected to support and train theLevel 1 support teams to write and update technical support documents.

That person will have to adhere to CN Railway Operationsavailability rules as pager duty will be a part of his responsibilities.

Description :

Shift work 7 / 24 (Rotating 12 hrs shift work include days, evenings, nights & week ends.)

CCNP “ “Switching” Cisco” and / or Alcatel SRM (2) or equivalent

Excellent understanding of IP and networking concepts including MPLS

Excellent knowledge and experience with Wireless solutions (Wi-Fi, Cellular & Radio)

Great knowledge and experience with IP Services (DNS, DHCP, Radius, TACACS, NTP, VPN,)

Provide level 2 Incident solving support on all Telecom services.

Provide technical expertise to CN Technicians.

Perform pro-active / preventive Telecom Network activities.

Skill set :

High Trouble shooting skills

Solid TCPIP technical expertise (CCNP) or 3 Year experience in support in an IP field.

Bilingual (English & French) is an asset

Self learner

Candidate must be able to properly document and share knowledge with Colleagues.

Should be able to work independently or with little direction.

Positive attitude

Promote team work

Assets :

Understanding of ITIL processes

Demonstrate Leadership skills

NNMi, NSP, Infoblox and other management tools

Arista, SD-WAN, Cloud Network technology

Experience working in a large IT organization