Technician – English Customer Service
Canlak is a manufacturer of industrial wood coatings. We differentiate ourselves by the strength of our service and our customer-oriented corporate culture.
We've been serving the kitchen, flooring and furniture industries for 40 years. We are a growing company, recognized as one of the largest privately held companies in Canada.
We are a team of over 175 employees across North America.
Benefits of working with us :
- A permanent full-time position;
- Work schedule : Monday to Friday 7 : 15 am -3 : 45 pm;
- A salary paid weekly;
- Eligible for group insurance after 3 months of continuous service;
- Group RRSP with employer contribution;
- Two floating days per year;
- A professional, dynamic, friendly and caring team.
Employee duties and responsibilities :
Working with the Customer Service Manager, the individual will be responsible for providing impeccable service to internal and external customers.
His / her main tasks will be to :
- Take orders from customers;
- Respond to requests for information from internal and external customers;
- Follow up on orders and negotiate with the production department and customers;
- Manage the return of merchandise;
- Take care of price management as a team;
- Scanning documents from shipping, scanning all batch tickets and new formula entrys as well as filing such scans;
- Follow up on all batch deposits / new forms / cheques etc (once I have deposited them);
- Take care of stationery orders and other necessities for the company;
- Assist with data entry (batch ticket closing / new form entry);
- Any other related task.
- 3 to 5 years' experience as a customer service agent.
- 3 to 5 years experience as a production or inventory assistant or similar experience will be considered.
- French and English, spoken and written because communications are in both languages.
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