Service desk analyst Jobs in Markham, ON
Last updated: 13 days ago
Our client is seeking a Service Desk Analyst to respond to and diagnose problems through discussions with their end users.
This includes problem recognition, research, isolation, and resolution step...Show moreLast updated: 30+ days ago
This role focuses on keeping clients satisfied with the IT services through managing service desk team day to day operations, ensure tickets are resolved and closed in a timely manner, tracking ser...Show moreLast updated: 27 days ago
We are looking for a bright, passionate and motivated professional Service Desk Technician.This role requires someone with an ambitious nature for continuous learning.
First point of contact with al...Show moreLast updated: 30+ days ago
Are you ready to design your future?.Service Desk Technician 2 / End User Support.The Level II Service Desk Technician’s role is to ensure proper computer operation and access to systems so that end ...Show moreLast updated: 30+ days ago
Initial Term : January 15 2025 to July 31 2025.Compensation Range : From $45 per hour to $60 per hour, according to experience.
Regular Work Hours : FULL TIME HOURS; 7.Must be available to work additio...Show moreLast updated: 13 days ago
Overview Languages : English Education : Bachelor's degree Experience : 1 year to less than 2 years On site Work must be completed at the physical location.
There is no option to work remotely.Responsi...Show moreLast updated: 30+ days ago
Endpoint Technical Specialist - Microsoft Intune .Black & McDonald's Information Technology team is growing! If you are a committed and collaborative professional looking to contribute to ...Show moreLast updated: 18 days ago
As an IT Service Desk Technician, Level II personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to wor...Show moreLast updated: 30+ days ago
Reporting to the IT Manager, you will support daily Service Desk responsibilities.This position will support GFCA with procurement, setup, installation and maintenance of computer hardware and soft...Show moreLast updated: 30+ days ago
Pathway Communications , a leader in Managed IT and Technical Service Desk solutions, is seeking highly competent and experienced English and or bilingual Technical Service Desk Representative to j...Show moreLast updated: 30+ days ago
Benefits : medical / dental / vision.Processing an assisting with Orders.Provide exceptional customer service in everyday activities with internal and external customers via phone, fax, and email.Receiv...Show moreLast updated: 30+ days ago
Black & McDonald’s Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your caree...Show moreLast updated: 30+ days ago
Our client is seeking their next Accounting Analyst for a contract opportunity with the potential to become permanent.This role involves managing day-to-day operational financial activities, includ...Show moreLast updated: 30+ days ago
Support tasks for this position include incident handling, problem identification, logging and tracking, troubleshooting, resolution, hardware and software support, incident, and problem escalation...Show moreLast updated: 30+ days ago
Under the direction of the Manager, Customer Success, the Service Desk Support Assistant provides intermediate level end-user support in the IST (Information Services and Technology) department.Col...Show moreLast updated: 30+ days ago
We are looking for an Intermediate desktop Support Analyst to help upgrade PCs from Windows 7 to Windows 10.So essentially imaging PCs and delivering them.
Windows 7 and Windows 10 in depth knowledg...Show moreLast updated: 30+ days ago
Service Desk Analyst
Mackenzie HealthRichmond Hill, ON, CA As part of the Service Desk team, the Service Desk Analyst will be the first-point of contact for ICAT end-user support across the organization using Incident Management and Request Fulfilment proc...Show moreLast updated: 30+ days ago
JPC -1454 - Service Desk Analyst
ITS GlobalOntarioCA$41,477.00–CA$51,966.00 yearly
IT Service Desk Lead Analyst
SercoNorth York, ONFull-time
Service Desk Technician
MBCRichmond Hill, Ontario, CACA$24.00–CA$28.00 hourly
Service Desk Technician to End User Support
EXPMarkham, ON, CanadaCA$18.00–CA$26.00 hourly
Full-time
IT Team Lead
Marberg Staffing Ltd.North York, OntarioCA$60.00 hourly
Full-time +1
Quick Apply
- Promoted
Business analyst - computer systems
Business Analyst Computer SystemsOntario, CanadaPermanent
Endpoint Technical Specialist - Microsoft Intune
Black & McDonald LimitedMarkham, Ontario, CanadaFull-time
IT Service Desk Technician, Level II
Plan GroupVaughan, Ontario, CACA$52.00–CA$91.00 hourly
Full-time
Service Desk Technician III - GFCA - IT
Griffith FoodsScarborough, ON, CanadaCA$26.82–CA$30.65 hourly
Service Desk Representative
Pathway CommunicationsMarkham, ON, CAQuick Apply
Order Desk / Customer Service
AppleOneCONCORD, ONCA$50,000.00 yearly
Service Desk Analyst
Black & McDonaldMarkham, ONCA$32.09–CA$39.78 hourly
- Promoted
Accounting Analyst
Randstad CanadaRichmond Hill, Ontario, CATemporary
Quick Apply
Service Desk Analyst (Contract)
CAA Club GroupThornhill, ON, CACA$40,000.00–CA$60,000.00 yearly
Service Desk Support Assistant
York UniversityOntario, CanadaCA$27.23 hourly
Technical Support Analyst
Juventus ConsultingNorth York, OntarioCA$40.00 hourly
Service Desk Analyst
Mackenzie HealthRichmond Hill, ON, CA30+ days ago
Job descriptionCollege diploma in Information Technology or equivalent combination of education and experience, required. Minimum 1 to 2 years experience of working in a fast-paced 24 / 7 Service Desk team is required preferably in a Health Care environment. Minimum 1 to 2 years experience with Microsoft Windows 10 configuration, support, and troubleshooting. Minimum 1 to 2 years experience with setting up and troubleshooting Office 365, Outlook, Teams, OneDrive, SharePoint issues for end users. Minimum 1 to 2 years experience with Citrix / VMWare end user support. Minimum 1 to 2 years experience with Active Directory and Azure account management. Minimum 1 to 2 years experience with troubleshooting issues related to Android and Apple mobile devices. Intermediate experience with Service Now or comparable Information Technology Service Management (ITSM) ticketing systems. Good understanding of various computer networking technologies. Have valid Ontario Driver’s License and access to a vehicle, as travel to any MH site may be required (during, or afterhours) Must be able to help facilitate computer placements, equipment movement, and complete all computer installations and associated tasks on an individual basis, including during on-call hours. Available to work outside of normal business hours in a 24 / 7 hospital environment and after-hours on-call are required. Effective oral and written communication skills are essential, along with efficient and accurate typing skills. Proven exemplary customer service experience, experience working directly with customers providing technical software and hardware support. Proven ability to work in a team environment, especially with diverse technologies and user groups. Ability to analyze, evaluate and solve problems of a difficult process or technical nature with strong interpersonal and troubleshooting skills. Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a 24 / 7 hospital environment. Ability to enthusiastically adopt modern Information Technology and Systems and solutions. Ability to perform the essential duties of the job. Proven attendance record. Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all. Ability to perform the essential duties of the job. Effectively uses empathy in interactions with others. Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring and values – Excellence, Leadership and Empathy. Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment. ITIL v4, A+ and any other entry level IT certifications are highly desirable and will be considered an asset. You may be required to work at any site of Mackenzie Health.
Job Description
As part of the Service Desk team, the Service Desk Analyst will be the first-point of contact for ICAT end-user support across the organization using Incident Management and Request Fulfilment processes supporting our standard suite of software, hardware, telephone, and mobile services.
The primary goal of this role is to provide an exceptional technical support for all MH users across multiple sites. Proven customer service and communication skills, problem-solving ability, and knowledge of modern end-user computing devices / software, various Microsoft applications and virtual computing environment like Citrix and VMWare are critical to be successful in this role.
This is a fully on-site role and requires the incumbent to be available to work any shift between 6 : 00 AM and 8 : 00 PM any day of the week including weekends and holidays. Participation in rotational on-call after hours coverage is mandatory. May also be required to work outside of normal shift hours on short notice if needed.
Contribute to safe, quality care by :
- Provide timely and effective support to end-users, addressing IT issues.
- Troubleshoot and resolve technical problems via phone, incoming tickets, and email.
- Provide onsite support when required to resolve issues that cannot be addressed remotely.
- Receive, prioritize, and resolve support tickets within established service level agreements (SLAs).
- Document all interactions and resolutions in ServiceNow ticketing system for future reference and continuous improvement.
- Escalate unresolved or complex issues to other relevant IT teams.
- Collaborate with team members to find effective solutions to escalated problems.
- Perform account administration tasks, including user account creation, modification, and deactivation.
- Handle access permission changes and ensure compliance with security policies.
- Perform other duties as assigned.
What must you have?
What else do you bring?
Preferably your profile also includes :
Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.