Service Desk Technician
MBCRichmond Hill, Ontario, CA30+ days ago
Salary
CAD24–CAD28 hourlyJob descriptionWindows Server and associated servicesFile ServicesPrint ServicesApplication ServicesRemote Desktop Services Gateways and VPN connections Exchange and Active DirectoryNew user account configurationGroup Policy administration and troubleshooting SQL ServerAdministration and Troubleshooting installations Hyper-V and VMWare Virtualization platformsManaging and Maintaining Virtual MachinesDrive expansion procedures Mobile DevicesBlackberry, Android, IOS, Windows Phone user configuration Exhibit solid communication skills, both written and verbal with the ability to communicate and articulate technical information into layman terms Strong analytical and problem-solving skills Initiative and organizational skills Able to adapt and quickly develop in-depth technical understanding of new and different applications Strong ability to analyze situations, diagnose problems, and develop and implement solutions Must be a team player willing to work on a variety of technical initiatives Must have the ability to work independently and identify priorities for completion of multiple tasks Extremely Detail oriented Punctuality and Responsibility is required. 1+ years in a service desk environment or equivalent experience ITIL Foundations certification is a benefit Microsoft Network Infrastructure certifications is a benefit
Role Description
We are looking for a bright, passionate and motivated professional Service Desk Technician. This role requires someone with an ambitious nature for continuous learning.
Responsibilities
- First point of contact with all client requests
- Actively monitoring and investigating alerts on NOC dashboard
- Creating tickets in our ticketing system to track issues
- Creating tickets in our ticketing system to track issues
- Resolving tickets that are in scope after hours with documentation and time entries
- Escalating any tickets that have not been resolved to the NOC team
- Communicating technicians about any incidents that may require problem management
- Participate in after hours on call rotation scheduled from5 : 30PM to 11 : 00PM on weekdays9 : 00AM to 11 : 00PM on Saturday and Sunday
- All technicians will be required to complete the prescribed certifications as part of their employment with MBC
Technical Skills
The qualified candidate will have a good understanding of network infrastructure services such as DHCP, DNS and NAT along with entry level knowledge in the following areas;
Interpersonal Skills
Educational / Technical Experience