What you’ll do
We are seeking a highly motivated and experienced individual to join our team as the Manager of Claims and Reverse Flow.
In this role, you will become a subject matter expert in all aspects of our claims processing and reverse flow business processes.
Your primary responsibilities will include developing, monitoring, and reviewing claims reporting, managing a team involved in various initiatives and individual dealer / store-related issues, and engaging cross-functional stakeholders on an ongoing basis.
To excel in this role, you should possess excellent communication and interpersonal skills. A solid understanding of the retail business and its processes is essential.
You should have a demonstrated ability to implement continuous improvements, be self-motivated, results-oriented, and capable of working both independently and collaboratively within a complex, deadline-driven environment.
Become a subject matter expert in claims processing and reverse flow business processes
Develop, monitor, and review claims reporting as required
Manage an experienced team involved in various initiatives and individual dealer / store-related issues
Conduct claims investigations, as required
Engage cross-functional stakeholders on an ongoing basis
Continuously improve internal tools supporting store claims processing and inquiries
Utilize claims policy to approve or deny store claims
What you bring
5+ years managerial work experience with a strong background working at or supporting retail stores.
Experience working at or supporting CTR stores is an asset
Superior communication and interpersonal skills
Strong multi-stakeholder relationship management skills
Solid understanding of the business of retail and business processes
Demonstrated ability of implementing continuous improvements
Self-starter and action / results oriented
Ability to work independently with autonomy in a complex, deadline-driven environment
Hybrid
We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes.
Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.
LI-GT1
Manager, Store Claims
Utilize claims policy to approve or deny store claims. We are seeking a highly motivated and experienced individual to join our team as the Manager of Claims and Reverse Flow. Your primary responsibilities will include developing, monitoring, and reviewing claims reporting, managing a team involved ...
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