Patient Flow Coordinator

Company Description

The University Health Network, where above all else the needs of patients come first , encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education.

The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education.

With a long tradition of ground-breaking firsts and a purpose of Transforming lives and communities through excellence in care, discovery and learning , the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers.

UHN is a caring, creative place where amazing people are amazing the world.

Job Description

Site : Princess Margaret Cancer Centre

Department : Ambulatory Clinics

Reports to : Nurse Manager

Work Model : On-Site

Grade : A0 : 05

Wage Range : $ per hour (to commensurate with experience and consistent with UHN compensation policy)

Shifts : M-F; Days

Status : Casual

Closing Date : July 4, 2024

Please Note : This position is apart of the NOWU bargaining unit.

Job Summary

The Princess Margaret Cancer Centre has 14 site groups and 26 specialty clinics, and almost 3,000 staff who see over 400,000 patient visits every year.

Its 800,000 square feet house 130 inpatient beds, 373,000 square feet of research space and 17 radiation treatment machines, making it one of the largest comprehensive cancer treatment facilities in the world and the largest radiation treatment centre in Canada.

Duties

As a member of the Ambulatory Clinics, the Patient Flow Coordinator is responsible for the overall processing of patient clinic visits from registration through to follow-up appointments.

• The Patient Flow Coordinator (PFC) performs the following responsibilities : transcribing physician orders; making appointments for tests and answering patient queries and handling busy telephone activities;
• coordinates and facilitates the efficient flow of patients through the various stages of their visit; communicates effectively in person or by telephone with internal and external parties;
• coordinates the scheduling of patient appointments including the retrieval of charts from Health Records, pulling patient clinic lists for the day and activating patient information in the computer;

performs cross-functional duties, as assigned or requested; and performs other duties consistent with the job classification, as required.

Qualifications

• Completion of Grade XII or recognized equivalent
• Completion of a medical terminology course(s) is an asset
• Minimum of one (1) year related work experience
• Previous experience working in a Health care environment is strongly preferred
• Previous experience working with the UHN Clinical Desktop applications or other ADT (Admitting, Discharge & Transfer systems) preferred
• Working knowledge of computer software applications preferably in a Microsoft Office environment
• Demonstrated commitment to client service and satisfaction
• Excellent interpersonal and listening skills
• Strong communication, organizational, time management and problem-solving skills
• Strong judgment / decision making skills
• Ability to remain calm and composed when dealing with difficult people or situations
• Ability to work efficiently in a high-pressured environment with simultaneous demands
• Adheres to confidentiality policy for sensitive patient data and information
• Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks.

It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP )
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including : travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

All UHN Employees are required to be fully vaccinated with a COVID-19 vaccine series, approved by Health Canada or the World Health Organization, as a condition of hire.

Proof of COVID-19 vaccination will be required. Should you be the successful candidate, you will be required to comply with UHN’s mandatory Vaccination Policy that is in effect.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process.

Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.